"Bought a fitbit through the web site. They sent an immediate email, promising update when the device shipped.
7 days later the device appeared, perfect, as expected.
Markdown one star because they did not tell me the product shipped, and they did not answer an email question.
Other than the lack of communication, I'm satisfied with the experience."

"- Failure to provided shipping or delivery date: (1) Not provided on initial order or receipt (2) Not provided after requesting status of the order 2 days after payment was processed (3) Not provided within 10 days of the order being placed
- Poor Customer Service: (1) Response to requesting the status of the order 2 days after payment had been processed was vague and evasive: "Hi, Your order has been processed and will be ship out soon, please wait" (2) Second order status request was responded with only a screenshot of the order cancellation on part of TWStore USA indicating the item was out of stock (no further explanation, no apology, no effort to make amends) (3) Overall misinformation, lack of communication and unwillingness to interact with a customer during the order process
- Failure for timely notification of out of stock item: TWStore USA waited until after 2 order inquiries and 10 days since initial order to inform customer the order was cancelled because it was not in stock."

"I had ordered few items from these people. I didn't get the product. I called them and asked them that UPS didn't deliver. The sales guy told me that go and talk to UPS. Had I known how less they care about customer, I shouldn't have ordered from them.Don't get allured with there price. That's what I did and caught into trouble. It is you get what you pay for. I will never recommend anyone to do buisness with this merchant. Please stay away from twstore (TECH WORLD) store."