"BAIT AND SWITCH! I placed three orders with this company. The first one was for a motherboard. TechUSA called me to offer me an upgrade to a retail box for additional cost. I declined. I was then told that if I didnt pay extra then that item would be "out of stock". I declined again and they promptly canceled my order. Several hours later i receive another call from them about my second order which was a CPU. They said the CPU I ordered only had 384k of cache but they would upgrade me to one that had 684k of cache for an additional fee. I declined so they said the item was "out of stock" and they canceled my order. The next day I receive a call on the third order which was for one motherboard and 2 CPU's. Again they offer me the upgrades and I decline. I asked how much I would be billed and they gave me an inflated figure. I asked why the bill was so high and they said it was because of sales tax. I informed them that my order was tax exempt and after much debate they changed my order to the advertised price. A couple hours later they call again try to get me to upgrade. Once again my order becomes "out of stock" and they cancel the whole thing. Dont even waste your time here. They get you in the door with lowball prices but they WILL NOT FULFILL ANY ORDER AT THE ADVERTISED PRICE."
"I ordered over the phone with Turner. It worked out well, and I ended up getting a 22" CRT Monitor, Gateway VX1120 for a total of $225 where $75 was shipping & handling. They advertise their monitors to be "perfect" at least on their Ebay auctions.
I got the monitor in about a week and when I got it out the monitor face was visibly dirty. I plugged it in and noticed numerous scratches on the screen that weren't visible until you turned on the monitor.
I let Turner know about this, but he stated that it couldn't had been on their end. He stated that there was NO way that their technicians could not had missed those scratches. I told him they had to had made some mistake because I did not scratch the monitor and he stated that their record shows a perfect rating (on Ebay) and thus proving that the monitor scratches were a fault on my end. I asked him straight up if he was trying to convince me that I scratched the monitor. He stated, basically "yes."
How would you argue something like this (he said, I said kind of argument). So we came to an agreement, that I would ship the unit back to their company and he would ship me a replacement. It cost me about $44 to ship the monitor and I will update when I get the monitor back.
To say the least this is frustrating on my end as well as theirs, but what can be done? No one knows 100% what exactly happened, but I always thought a company took care of its customers. Despite this, I can't help but have an unpleasant feeling in my stomach that somehow I got shafted.
UPDATE:
They received the monitor, but Turner stated that the kinds of scratches I saw aren't even considered when doing the initial inspection. I let him know that he advertised the product as being "perfect" and a scratch like that is far from perfect. He stated that all his customers haven't complained about any problems, so I must've been picky.
I did some research and it turns out that the other customers who did have scratches chose that it wasn't worth the hassle.
Turner states that he'll be getting a new shipment on Tuesday, October 5, and will let me know if there's a monitor that'll be "perfect."
UPDATE (December 12, 2004):
Ok, now I have the monitor! Finally! Basically even more of a headache than it should've been. I did eventually get the monitor of what I was promised, but it should've never gotten to this point."