"Just had THE worse experience in Woodfield Mall's Teavana, which is a Starbucks subsidiary. Having received a Teavana ice tea maker as a gift (an $80.00 value for which I have the original receipt), I decided to return it as I'm sure I won't get much use out of it. I go to the closest Teavana location with product, and receipt in hand only to be told the item is not returnable as all sales are final. WTF!? What does that even me?! I ask for the manager who says that is store policy. I as if I can get something of equal value as opposed to cash back. The manager agrees and I produce the receipt and item. I start to look around the store for what I could possibly need or want for $80.
As I'm talking to my daughter about how much I tea we can get the manager walk over and says... " well, the item is actually 30% off now so we can only receive credit for the sale price". Again, WTF!? That is the most outrageous thing I have ever heard and almost sounds illegal. How the hell can you expect someone to ever want to buy your **** again.
Starbucks must have the same policy as the parent? With that said, I will never shop either again and will tell everyone I know about this experience. Teavana, which cost Starbucks $620 million dollars, continues to bleed money very day. Teavanas failures is costing Starbucks millions of dollars on a regular basis. Well... I'm glad. As a company you have the opportunity to do the right thing and meet your CUSTOMERS (you know, the people who buy the crap that makes you millions) needs. Instead you choose the almighty buck over the right thing. SHAME on you! What a joke. "
"Never received order! Ordered on a Sun. Got an email confirmation that it had shipped that Tue, understandably. Said it’d arrive in 7 days and gave me a shipping tracking number and everything. However the shipping status remained stuck on “label created” for like 12 days, at which point I gave up and emailed customer service. I told them my package was about 5 days late and was stuck on “label created” and presumably had never shipped. They refunded me soon after"
"Poor quality online experience. I purchased tea online but never received any email confirmation. I received incorrect order. I called teavana twice asking the agent to send me an email of order details, the second agent was exceptionally rude and said she can’t do anything if I still don’t get the email after a few attempts. "
"Order a bunch of tumblers & tea tins form teavana & when received packages, very disappointed with their poor packing. They just dumped all ordered items in the single box with very minimum protection & most of the items were dented & damages. When called the customer service, the representative was very rude & he was telling me there isn't much they can do about the damaged product since all of the ordered items were delivered ok. This has to be the worst customer service I have ever had with any retail stores in this size. Also, they are product quality looks really cheap & for sure never buuing anything from this company again. "
"I ordered tea on April 14th. When I hadn't received my tea by 4/20 I emailed customer service. They told me is was a computer glitch and it was stuck in my cart. By 4/24 I received order confirmation. When I hadn't received a shipping confirmation by 4/28 I responded to the email. The response was "follow up". I waited a day and replied back with a shipping status. On May 2 I got notice that my order had been cancelled. I called, was on hold for 15 minutes and got discounted so I called back. They said they are having system issues and instead of putting me on hold again they would call me back. 24 hours later still hadn't received a call back (big surprise at this point) so I called back again. They apologized for the hundredth time and investigated the reason for the cancellation. I was told that it was due to payment - answer how your order something online and it takes 7 days for the payment to have issue with your credit card. I proceeded to explain the entire history of my issues with this order and that I had used my Starbucks Account to pay for my order and the money had been deducted from my account on 4/14. She then stated that she would have the order expedited. Really, all I had to tell them is my Starbucks card was used to get my order shipped?
The irony is my second response to customer service was to state that the only thing that worked for this order was the payment!!!!!! I actually had to contact Starbucks because I never got my rewards points.
NEVER AGAIN. 6 times I had to contact Teavana and 1 to Starbucks. And all I got was we are sorry for the inconvenience and an offer for expedited shipping. Don't like dealing with the store, it isn't much better. "
"This weekend I visited a Teavana store at Fayatte Mall in Lexington, KY, and I had the worst experience with Teavana ever. When I asked them to use my Starbucks rewards for the most expensive teas, their friendly attitude disappeared in a second. Instead of doing what I asked them to do, they used my rewards for the least expensive items and charged me over ten dollars more than what it should've been. They have no respect for loyal customers. Sorry Teavana, I'd rather get much better quality tea from other places than going to this store and having to deal with your disrespectful sales people. "
"I placed an order online on December 21. Money was deducted that same day. One week later, my order status is "on hold". I called customer service and was told my order was on hold, they didn't know why, they've seen orders on hold sometimes for over a month. 2 weeks later, the item I purchased is still being sold on the website. I emailed customer service and it took 3 days for them to respond. Do you know what their response was?!? Please call customer service!!!!! WTH? WORST customer service ever!!! and the prices that you charge?!? I placed an order for AJIRI tea and got my order within 2 days...........super high quality, and the company supports orphans in Western Kenya. Get your act together TEAVANA! I'm making sure to tell EVERYONE about my experience with you."
"My main complaint is that they're slow. I also had the same problems on websites as other people, but I ordered on mobile so I wrote it off on that. So I ordered tea online the Friday after Christmas. I assumed they'd ship the package on Monday and I'd receive the item around the next Friday. I didn't get any mail from them confirming shipment by Wednesday so I sent a customer service request to find out more and received an email stating they'd get on it as soon as possible. The next day I finally get an email that they've packaged my pound of tea and are shipping it. Two days later in the afternoon I get an email stating "we have looked at your customer service request and look at what we found". I was expecting to receive my package but it's still in Oregon and I'm going on vacation this weekend so I have to hold the tea from being sent to my house or ups will mail it back. So thanks to their slow af processing it's going to take me at least two weeks to get my package.
The website was kind of an ordeal too. I used a coupon on a full pound of tea of a discounted tea taking the order from $75 to $21. That's where the two stars came from. So the website was finicky, but I've dealt with a finicky website before. So when purchasing I didn't get on the "order received" page and ended up clicking "place order" like five times and it was my first time using a Starbucks card's app so I thought I'd used the credit but those were my points. So I called Teavana customer service and the very flustered guy who answered the call kept saying that there wasn't any order placed. That's it. I looked at my Starbucks app again and figured out what I did wrong and he repeated that there was no order, and I thanked him for the information and he sounded suspicious that I was a prank caller or something. I did need to know that I hadn't charged my card three times by the way. So I said thank you and that I was going to try again, but faster and logged into my account. But he was like "there's no order placed" and I say thank you again and hang up. I'm sorry for wasting his time??? So I close my Adblockers, restart my browser, log into the Teavana account that I'd made at some point during the order, find the discounted tea on the sale page, order a pound of tea, place the order wait for the discounts to load, put in the coupon code, wait for that discount to load, put in two Starbucks card numbers, my credit card number, and place the order and it goes fine.
But yeah the website isn't great, especially for people who expect things to work because they just use Facebook or Amazon. It's abysmal compared to most other online stores.
The store customer service is great. Maybe Teavana should give their online customer service some complimentary tea and make tea mandatory for people shipping the tea off.
"
"I have been to the Vancouver Mall location a few times recently as I have a new liking for tea... the employee Gracie is always rude and acts like we are in her way or bothering her. At first I assumed she was having a bad day but the last couple times I was there she was the same way and its got to be that she doesn't like her job and is apparent she doesn't like customers. She shouldn't be working there. The tea is already overpriced but when you have someone be rude and treat you like you are a bother or taking too long to decide which tea you want to spend $50 on, it makes you not want to go back :("
"I placed an order via website to send it as a holiday gift to one of my husband's employees on December 21st. There was the Artisanal Brewing Collection Kit (worth of $69.95), Defense Wellness Tea (2oz worth $12.50) and (Joy Flavored Tea Blend ($0.00 - promotional item). I got shipment confirmation on December 23rd. Then, on December 28th, I got an email from Keyla Brown who identified herself as a Teavana supervisor. She said she was sorry but the Artisanal Kit was out of stock, was never shipped and will not be shipped, proceeded to tell me that I was not charged (no kidding!) and then wished me a great day! My day wasn’t great after that. How about offering an alternative item or trying to do anything to rectify the situation?! Nope!
Teavana just made my family look as cheap fools by shipping a $12-dollar gift to the employee! I sent her a reply email, and of course, no response. I called customer service (waited on hold for 34 minutes!) and the rep said there was nothing she could do - the item was out of stock. She sounded very confused at why I was upset and didn't understand it. I asked her to speak to the Supervisor and of course, no Supervisor was available but she did take my contact info and reassured me that they will call me back within 1 business day. Nobody ever called me back. I called again and waited for another 28 minutes and another rep answered. He said he just placed a replacement order for me. When I told him the item was out of stock, he then said "well, I was able to place a replacement order." A week goes by, no confirmation e-mail, no e-mail notifying me of any delays, nothing. I call customer service again on January 4th, the rep (rude, no people skills!) proceeds to tell me that the item is on back order but he doesn’t know if it will be ever be in stock again. I ask to speak to the supervisor but the supervisor is not available. Of course. I ask to speak to the supervisor’s manager but the rep doesn’t know who that is.
Teavana/Starbucks, don't you what to make it right for your repeat customers?! My family spent so much money at Teavana and Starbucks in the past! Poor customer service, Poor business practices! The call center is staffed by the most ignorant and unprofessional staff of any call center I've ever contacted. Teavana is such a huge embarrassment to Starbucks.
"
" I bought a lot of tea, it was on sale from the teavana store at a mall in West Hartford Connecticut. Ive been drinking a lot of it, until one day I was trying to make tea and I scooped out something that did not look right, I did not want to believe what I was seeing, it was a cigarette filter, I was sick to my stomach thinking about all this time I've been drinking it, I took it to the store to show the managers, they told me all they can do is give me a store credit, I don't need a store credit because I will not buy this tea ever again, and I still have a lot that I cannot drink, because all I can think of is that disgusting cigarette filter that I found in it."
"I ordered some tea, measuring spoon and infuser as a gift for my mother (ordered September 20th) hoping that it would arrive on or close to her birthday on September 28th, with regular UPS Ground shipping.
When it didn't arrive, I sent them a message inquiring about when she could expect it. They then replied "Thank you for contacting Teavana! I apologize for the delay in response and your inconvenience. There is a pre-authorization hold, that will release once your order ships. This happen whenever there is a huge difference from a recent order and or there is a billing issue that needs verifying . I'm sorry. This order has not shipped out . At this time would you like to cancel the order?"
I'm alright with their concerns (which are admittedly a bit weird as I order online all the time and have NEVER had this response or problem) and protocol - BUT WHY DIDN'T THEY LET ME KNOW IMMEDIATELY? Why on earth did I have to be the one to contact them and ask a week after I had submitted the order and they had confirmed it???
The other problem which was extremely annoying was that there wasn't a way I could have the order gift wrapped There's a part that says gift wrap, but nothing happened when I clicked on it, only the option to send a brief message, which, by the way, did not process the exclamation mark - Happy Birthday! kept coming up as Happy Birthda When I sent an email to request gift wrapping right after I ordered, saying that they could add the charge to my order, I was informed that this was not possible because the items had already been ordered. I naturally assumed that they were sending it out immediately and couldn't manage to get it gift wrapped. 8 days later, it still hadn't been shipped. Absolutely ridiculous.
Of course, I cancelled the order and sent her some lovely tea I ordered from Amazon that should arrive tomorrow (one day shipping). I currently work in Bangkok, so I very much rely on gifts being sent to loved ones in the US without a hassle."
"Joining the list of unhappy Teavana customers. Teavana placed 3 holds on my credit card for 1 order. When I tried to resolve the problem and get a reason for this by calling the customer service "Gwen", she first tried to place the blame on me, asking if I processed the order more than once. In fact, 2 of the holds are for amounts in excess of the order. My order was placed on 9/19/16, holds were placed against my Visa on 9/19, and 2 more on 9/22. When I assured "Gwen" this did not happen and not to place the blame on me and told her about all the negative reviews posted online for the company, Gwen hung up on me. Meanwhile I have yet to receive my tea."
"I ordered from Teavana's online store under the "teas" menu item and instead of tea they sent me an empty tin. When I called I was told I had ordered just the tin. I looked at my order confirmation where it said "Oprah Chai Tea T." I had no clue the "T" stood for tin especially as I had found it in the "tea" section. Also, under tins, they did not sell an empty Oprah Chai tin. I called and was told it was my mistake and I could send back the tin. Too much work and money for me but I will NEVER order from them again. "
"Let me preface this by saying that I had for years been a very loyal customer. They have literally received thousands of dollars from me. When Starbucks acquired them, I worried. Starbucks as a company is total BS; their products are insanely over-priced and poorly prepared. I personally love the 'fresh roasted as of *insert date*' signs - the dates, at least in the locations around me, were always well over a month in the past. I'm sorry but if you didn't roast them within the last week - don't brag about it.
So back to Teavana - the acquisition was deeply concerning. Teavana's customer service, prices, freshness, and varieties were always stellar previously (in my opinion) and I feared that the sub-par reality of who Starbucks operates would sour the Teavana experience, too. Unfortunately this has proven to be the case for me.
On top of buying products for myself, I frequently gifted Teavana's gift cards. In one such case, the recipient had apparently misplaced hers and found it about 2 years later. Now this should not be an issue at all - the card itself stated that the balance never expires and she confirmed that calling the number on the back verified the full balance available. However, Teavana 2.0 - the Starbucks downgrade - apparently changed how many digits they use on gift cards, so you cannot complete a purchase with older cards. In trying to help my friend out, I called and spoke to a woman that seemed nice enough, but promptly explained that I needed to call a different number and the group there would simply give me an updated card number that can be used immediately. The woman at the other line had a different opinion and very rudely informed me that I was talking to their 3rd party eCard provider and needed Teavana. When I called Teavana again - their customer disservice specialist (Anthony) very rudely told me that this bad experience is my fault for not having my gift recipient use her gift card promptly and that ultimately I needed to let them void the card with yet another team and then wait for them to mail a new gift card out to the physical address (no, email was not even an option). When asking for his manager, he explained that his manager had gone home, then telling me that I should not call within the last 30 minutes of the business being opened, essentially making the office's mismanagement my fault somehow, too. I called again (they were still open for a few more minutes) and got a lady (Miranda) who explained that they don't have any managers present so late in the day. She then refused to transfer me to her manager's voicemail and gave me a fake email address.
Teavana - you are a shameful company. Starbucks has completely ruined you."