"I used to buy all my son's baseball equipment from Team Express. I stopped due to horrible customer service. I bought a pair of under armour batting gloves and they not only ripped in less than 30 days but they did not protect my son's hands like other under armour ones in the past. I tried to return them but Team Express would not take them back right away. They delayed the return enough so now it fell past 45 days of their return policy. I contacted the BBB to put their shady practices on record. I also contacted under armour and explained the situation. I sent them the defective gloves and I was surprised to hear the gloves were not authentic. They are knock offs. This happened one time last year when I found out that Team Express had no authorization to sell Adidas bats. My son's Adidas Bat broke within a year and when I contacted Adidas, 3 different reps told me only Dicks sporting goods were authorized sellers of their bats. Adidas was convinced my bat was not authentic but still generous enough to send credit to their website to cover the defective bat. Now that is a real company who stands behind their brand. I urge you to be careful what you order from Team Express since the true authenticity of their items are questionable. Their customer service is the worst so if you ever have a problem returns are very difficult and they hassle you over them to deter you from returning it. My money is better spent at Dicks and it's just as cheap as Team Express if you use Flash sales and coupons. Avoid this company."
"Order 2 items and paid for 2nd day air. Received one item in 2 days. The other item still has not been delivered after 10 business days. I emailed them and called them and received 2 different reasons why it has not been shipped or delivered yet. Both reasons make no sense because I paid for 2nd day air and every company I Have ever ordered from delivers in 2 days when I pay for 2nd day air. So there is no excuse other than this company does not do what they are supposed to do. Will never do business with them again. After my last phone call with them I started looking at all their reviews and it seems to be a common problem with this company. They sure took my money on day one and now I do not have the jacket I needed for a high school state championship game. Terrible company "
"this company is not worth dealing with, will never happen again . like many reviews - emails not returned. items that say they are in the warehouse do not shop for almost a month. stay away..... can not even get them on the phone.....at any hour - even open and close ... claims long delays... be forewarned. might have to call up cc to cancel order due to not receiving item."
"TERRIBLE!!! Non-responsive and 0 communication. Ended up charging my account when they shouldn't have. I will NEVER buy from these people again."
"Do not order from this company, the low prices are not worth the hassle. Delayed orders, no return emails, 2+ hours wait on hold, never told of back order issues, unfulfilled orders, wrong sizes shipped. Customer service........there is no customer service. Multiple orders screwed up, this company is horrible."
""recent computer software conversion?" placed order 21 days ago and only received one item.
Called customer service and it rings and rings until im hung up on. Never AGAIN not worth the small price breaks.
- lifetime baseball player"
"This is the absolutely worst customer service I have ever experienced. Not only have they "accidentally" mispriced things that I have boughten and canceled them. They do it without tell me. I wait for weeks and finally reach out only to hear "oh we canceled that"... What? This has happened on THREE occasions and every time I try to call there are "65. More. People. Ahead." So unprofessional and a blatant disregard for customer satisfaction. I have had employees tell me "oh yeah sorry about the wait we had to cut back on phone lines" which is not their fault but the company isn't adressing the main issue. Customer satisfaction. It just downs tomale sense to me. Do NOT purchase anything from this company. You probably won't ever get it. "
"Lousy shipping service , lied about ups vs usps, people are misrepresenting products and shipping methods, i have documentation,, i ordered a pair od air pro nike womens cleats, color swoosh.s were supposed to be included, box came open the shoe box, it was not sealed and apparently used merchandise, want a refund"
"Ordered some adult baseball pants using a coupon I saw online. Got a great deal, and the pants arrived quickly and in great shape. I was leery of shopping somewhere with very little rep (and no reviews on this site), but things worked out well. I wouldn't hesitate to shop there again!"