"Didn't get the shirt I ordered. I assumed per their confirmation email for my entire order that the shirt may be being shipped separately. They said I would get another tracking #. I waited 2 weeks for either the shirt to arrive or an additional tracking #. After 2 weeks I emailed them twice and never got a response and the phone # for customer service won't even go through. I hope they are enjoying my $55."
"I ordered goods from Tactical Combat Gear on 04.24. (about 200eur)
For a few days order status didnt change, and i got no tracking numer, so i wrote an email on 04.27 . I received no answer. Started looking for reviews, found here lots of negatives.
PANICKED! :) Started a dispute in PayPal.
And then i got an email(05.02), that all my products are shipped, and already in my country. Seller explained, that they have long 05.01 holidays!
05.03 - have all my products.
Eventhough caused some stress and panic, prices and shipping time are good, so i think i will buy from them again."
"After buying a pair of boots. Ended up getting lost. Then promised me another pair with shipping free then said no...... 1st and last i buy Army boots with them"
"I ordered a leg rig, a molle pouch, and some boots off their website. My card was charged and a shipping date was given. Then the date changed, and changed. When I called them, they said the reason were the boots were on back order. At the time of purchase mind you there was no back order. They apologized and shipped out( two weeks later.) my leg rig and pouch. The order was placed in early April I got my half order in June. I still have not received my boots after many emails and phone calls. Save yourself the headache and order elsewhere. A year has passed and still no boots."
"Man I wish I had checked this site before I ordered. I ordered a rifle case and as another reviewer commented, they were quick to charge my card. I have called 3 times, written 4 times and never received a response. I have turned it over to my card company as a dispute. It's one thing to take day or two to respond, but when days and weeks go by, it's inexcusable. These people are bad news!!!"
"DO NOT I repeat DO NOT order for this website.. yeah it looks legit and is easy to navigate.. i ordered just about 200 dollars worth of gear form this website on september 16th.. they were very fast to charge my card but they have not shipped my product... i have called and called within posted business hours and only get voicemails... I wrote over 6 emails none have been answered..it is now Oct 4th and still no gear or shipping number.. I have filed a dispute with my card company and got my gear elsewhere"
"I made an order on May 26th with this company, for almost $500. I asked for a military discount, which they were happy to provide me with. It was only 5%, but I figured I'd be thankful and civil. The code the provided me with didn't even take the 5% off, or do anything at all. I emailed and called them about it, but they failed to take the 5% off, let alone ship out my stuff. It is now June 22nd, and I have yet to receive my gear, get a tracking number, or get a response back. Every time I called, It was within their business hours. On the site, the day my order was placed, they charged my card, packed it, and then stole my money without shipping it out.
Do not buy from this company, unless you enjoy being screwed. They especially hate Iraqi War Veterans, such as myself."
"Very Bad shopping experience. Ordered 5 items. 3 items were out of stock. That's fine. We understand. Asked them to ship the rest of the 2 items in stock. What so hard to do? I dont know if they don't understand my English or dont know how to run the business. They never shipped and told me to shop somewhere else. I DO NOT recommend to shop at this store unless you have the patient to wait for a month for the items. The outcome is I dont have my gear in time for the game which is 2 days from now. It is not like I ordered last minute. I have almost 10 business days. You will end up spending time to write emails back and for and be getting mad. One more thing, their Live support never on LIVE...If you dare to try, try and feel my experience. Trust me! Do Not shop here unless they improve their customer service and the way they handle shipping."
"I found the www.tacticalcombatgear.com very easy to navigate compared to other sites around and they had the lowest prices I could find after a few hours of searching. I placed an order for the soft shell combat jacket and a modular plate carrier on January 20th, I received an update that my order was being packed that night. The next day I received and email update with my tracking info. My gear was packed well, overall it was a very pleasant experience and I will be ordering more gear from them in the future."
"I ordered a pair of jump boots on 1/20/10. The price was right and shipping was not inflated like some of the other stores I found the boots at. They sent emails to update on the status of my order and give a link to track shipping. Boots were shipped 1/22/10 and arrived well-packaged. This small company shows experience and customer service beyond its years. I was pleasantly surprised."
"I ordered a rifle case from this store and had a dissapointing experiance. The online store has good prices and selection but like I said I had a bad experiance and did not feel they valued my business or were completly strait forward with me."