"I purchased an external floppy drive which was not recognized by my computer. TMG responded immediately to my advising them and told me to return it to them. Although it worked on their computers, it apparently was not compatible with mine. They immediately sent me another brand of drive that works fine. In our exchange of emails discussing the problem, they replied to my emails immediately. This was a small purchase and they handled it like you would expect them to do so for a large one. I would not hesitate to order from then in the future and will advise my friends about their reliability."
"Purchased an external hard drive from TMG. The price was very comparable, if not bette,r than most other online retail outlets I explored.
I had a problem with the power cord about two months after the initial purchase. I contacted TMG and they promptly sent me a new one. No questions asked and no charge. Now that is service!
It is refreshing to actually find a small business who is willing to stand by their products in this day and age."
"I ordered the case on 25 NOV at mid day. The order entry was normal and easy. I had a confirmation immediately. I recived the case by priority mail on Monday. What great service and a great product!!"
"So far, I have ordered 4 computers and many peripherals from TMG Computers. There is nothing like great customers service! The deliveries were prompt and the quality was unbeatable. I even got great advice from there customer sevice, a rare thing today. These guys really know their stuff and they guide you to the best choices.
This is the only place I will buy computer equipment for my company. Much better than dealing with bigger companies and more responsive than most discounters."
"I met someone from TMG Computers at a computer show in White Plains, NY in September. He introduced me to a $15 product I hadn't known about that would be of great use to me. I didn't buy from him because I had to make a measurement first. My next encounter with TMG was today, October 20, when I called with some questions about the product. The sales person on the phone again spent several minutes with me, and I then placed the order.
It is rare to have sales people spend so much time with a customer for such a small purchase. I applaud TMG!"
"Product was easy to install and worked as advertised. The video quality was great and the software functions for video capture were better than expected. This product is a great value.
Customer service was prompt and effective."
"I got the feeling that this store was run out of some guys basement. I ordered my 2.5" Aluminum USB Enclosure SBT-EKU25/ESU25 on April 7th (a Thursday) and it still wasn't shipped on Tuesday so I emailed the store and it was shipped out the same day. I bought from this store because it was $1 cheaper than newegg but the piece of mind I get ordering from newegg is worth more than $1, I will only buy from this store again if it is SIGNIFICANTLY cheaper than newegg."
"I ordered a HDD Enclosure (SBT-EKY35) on April 3rd, got an email confirmation immediately, and it was shipped on the 8th. Got it on the 11th. Everything was as described. My computer does not seem to recognize the drive however (everything is set up correctly-with the jumpers set on Master-Single and everything plugged in right), it recognizes that a USB device is in, but never shows up under My computer. Would recommend to all."
"I ordered a 1 x 3.5" Aluminum USB Enclosure SBT-EKU35/ESU35 and they processed my order and shipped it out the next day. I received it within 24 hours. They provided me with email confirmation of my shipment update as requested. The device that I purchased had some minor complications, due to the manufacturer and not TMG Computers. I wrote TMG an email and they specified the issued and helped me resolve the problem accordingly. I am very pleased with my purchase as well as the customer service. Everything was fast and easy. I highly recommend them and will tell my friends as well as purchasing from them again. A+ Just outstanding! Thanks again!"
"Had a problem with a purchased part. After exchanging a few emails with the vendor being very helpful in trying to troubleshoot the problem, since I live close by I went there with the part and after testing it to verify that it didn't work he tested a new one in front of me and after verifying that it did work gave it to me as a replacement.
Very helpful, very pleasant, excellent prices and as I found out, excellent customer service. "
"I'm an IT professional, but I purchased an external HD enclosure for TMG Computers for my home network. I had some technical issues which the sales/support staff helped me resolve quickly. The post-sale support proved to be very competent and friendly. Highly recommended!"
"I am a commercial digital photographer. I ordered needed a powerful machine to run Photoshop CS. The owner (Tom) spent much time advising me on precisely what I did and did not need in a machine. He delivered a great and cost effective machine in a timely and professional manner. It was a completely positive experience."