ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
4/5

2006-07-06

"I received a call from them, however, they did not leave a good number for me to call back. I had to get the number off this site. The guy was helpful and told me to call back tomorrow and get my tracking number. Have not gotten any more thoughts, may or may not purchase from them. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
N/A
Is committed to quality products and services
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

ACM
Verified
1/5

2006-06-26

"Bad Experience...bait and switch...great price on line..e-mail the arrives asking you to call and confirm...then tried to sell you accessories. I then proceeded to cancel the order and was told I was a cheapo.

I will try not to deal with this group again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
2/5

2006-05-11

"I ordered a camera from these people on line. The next day somebody named "Larry" called my home and pressured me into buying the over-price memory and accessory kit. Larry was rude blunt and very pushy. I was thinking of returning the order but it is too much hassel. DON'T DEAL WITH THESE PEOPLE, you won't be impressed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2006-05-02

"I ordered a D30 and mem card for TCS. The never shipped the mem card and no camera. I then canceled the order and they are trying to charge mee $100 to return the mem card.

NEVER buy from this place.

If I had seen these reviews I would never had purchased from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2006-03-17

"Buyer BEWARE. The person I encountered to inquire about the warranty of a product was the most rude person I have ever had the displeasure of speaking with. I was asking about the warranty policies which is not stated on the website. He babbled and wouldn't let me get a word in. He told me I was cheap because I wouldn't upgrade to the camcorder kit. They do NOT offer manufacturer's warranty at all -you must upgrade to the package at $140.00. I told him he was rude and he said "I love being rude to people who can't afford things!" Obviously I never placed my order. I am so offended and will report him to the BBB. Hmmmph! The other reviews I found after this experience all said they were VERY Dissatisfied with their purchase. Thank God I listened to the little voice that told me to call before buying.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2006-03-16

"Max the Sales person is a ****** *erk. When I tried to order Canon Rebel XT body only ( without battery, lens or warranty ) he got frustrated and started telling me that my camera will be delivered in 3 - 4 months and it will have Korean instructions and markings.

Stay away from TCS camera
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
N/A

1/5

2006-03-14

"Ordering from this store is a complete headache! I do not recommend ordering anything from these people! This company has two names TCS camera and CCI (camera city). The customer service is horrible! They are very rude and give you the wrong information trying to sell you more crap!

I orginally placed an order for a Nikon 70s body (invoice 3663). I then received an email saying to contact them:

"Please call Max @ 1718-627-2289 ext 216 or ***-***-**** ext 216 to confirm your order.
Thank You,
TCS Camera"

I initially called the 1-800 number and was directed to someone who was very rude and told me that I should call customer service. He then gave me the number for an insurance company. Not customer service.

I then called the 718 number and got hold Max. He was questioning me why I called him. I told him that I was just responding to an email. He seemed very annoyed by the fact I was calling him. It seems like they have no idea how their own company even works. If they are going to send an email out telling customers to confirm their order, the customer service reps should be aware!

I initially just had a question regarding what came with the camera but due to the attitude of Max I decided to cancel my order.

I looked on the internet again and placed an order with CCI camera for the Nikon D70s body. I then received another email:

"Please call Max @ 1718-627-5600 ext 216 or ***-***-**** ext 216 to confirm your order.
Thank You,
CCI Camera"

After receiving this email I was already discouraged. I called Max once again and he seemed even more annoyed. Yet again he had know idea why I would be calling him. He told me that my order was canceled. I asked why since I never cancelled this order (3801). I told him I originally cancelled my order (3663) through TCI camera the week before. He then proceeded to tell me that I was playing games with them by ordering camera's and canceling orders. I told him that I didn't cancel my new order and wanted to proceed with it.

Max then tried to tell me that the Nikon camera won't take third party memory cards and wouldn't let me simply order the D70s body. He then told me to do my research and they aren't there to walk me through things. What the hell is customer service for then?

After dealing with his attitude for 5 minutes I decided to cancel my order again. I do not want to support a company that has such terrible customer service and tells you lies.

Buyers beware! Do not order from TCI camera or CCI camera!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

1/5

2006-03-12

"Quite possibly the absolute worst service in the world. A consumer is better off dealing with satan."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent

1/5

2006-03-02

"The prior comments summarize my exact experience. I ordered a Canon Digital Rebel XT camera body only. When I called them as requested to confirm the order, I told that that I only wanted to order the item if I could be assured that it is in stock and ready for shipment. They assured me that it was in stock. When I refused the add-on items like lenses, warranties and batteries, I was told that the camera was a Korean import and that all displays and instructions were in Korean unless I wanted to English version at about double the cost. When I told the agent that his advertising is misleading, he was very rude and told me I had no idea what I was talking about that I was wasting his time. DO NOT BUY FROM THIS SO CALLED COMPANY."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services

1/5

2005-03-01

"Shysters who determine product availability based on whether you order accessories and/or an extended warranty Classic Bait-And-Switch. One of several "companies" listed at PriceHead.com that actually are part of a group of companies owned by one entity. Salesman told me "looks like you've called 4 of our other businesses tonight. That's why we won'd sell you the item. It wouldn't be fair to them." What oddly telling honesty re: their dishonest tactics!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-01-30

"Placed order for only the body of Canon EOS 20D through TCS Camera's website. Recieved no email confirmation. Called their customer service to inquire about this and abushed with a sales pitch for a variety of accessories I did not need. (batteries, memory card, lenses, etc.) Recieved a confirmation number and was told as they hung up that it would be 3-4 weeks till I recieved it. I called them back and asked if it was a US or Foreign warranty, and it turned out to be Foreign. I asked what it would cost for a US body and was told $999. So I asked to change my order. After being put on hold for a few minutes the operator returned and told me it would be $1350. I told them, in that case I wanted to cancel the order. The operator rudely asked my why I kept changing my mind. I told them it was due to the fact that they kept changing their prices. He told me my order was canceled, gave me no confirmation number and abruptly hung up.

I WOULD DEFINITELY NOT RECOMMEND THIS COMPANY FOR ANY PURCHASES. I HAD THE DISTINCT IMPRESSION THEY COULD NOT BE TRUSTED.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-01-25

"As with the previous poster had an identical experience. Tried to order A Canon Powershot S1.

http://store.tcscamera.com/canpows45.html

The store shows it as New and In the box for $239 + S&H. I read all their info and nothing showed it was out of box or "Grey Market".

After I Ordered I recieved a call from Larry at the company to review my order. Was told that this price was for a "Grey Market" camera that was not i the box and for $119 more they would sell me the "Accessory Kit" which included the Strap, Batteries, Charger and Remote Control. I told him that I did not want the accesories, just the Camera I ordered. Said he could not ship just the camera as he would have to open the box. Told him I ordered it new and in the box. After going round and round he put me on hold and came back offering me $10 off the higher price. I told him that he was using Bait and switch and cancelled my order. Do not buy from this outfit. You will regret it.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2005-01-17

"I just called this alleged company a few minutes ago.... Got the run around trying to get info on the Canon 20D. When I was finally connected to someone who handled this camera, he immediately asked which lens I'd like to go with it. I stated that I only wanted the body... He then said that the body was not available. I asked if they would be getting more in and when. His response was NO. No more 20d bodies coming in. I was left with the impression that if I wanted to buy 5 lenses at inflated prices, then the 20d body would magically appear. Beware this seemingly fraudulent store.... Sounds like the bait and switch is alive and well...."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

Verified
1/5

2005-01-14

"Worst online shoping experience ever! Maybe I have been lucky in the past, but with this last attempted purchase, my luck ran out! I had ordered the nikkon coolpix 8700, they had a great price, but had none in stock. I had to find this out on my own. After ten days I had not received any form of order confirmation. I called their 800 number, and was given the run around four different times. I was told to call back in the morning first. So, on day 11 I called back in the morning. I was then told to call back in a half hour (10:30 am) I did so, and the extension I was given to call back was not valid. So, I went back throught the operator, and spoke to someone, who told me they would get right back to me as soon as they found out if my order had shipped out. He said it would be about 10 min. After 1.5 hours, I called them back. The extension I was given this time worked, but there was no answer, so I left a message. about 30 min later I was called back to be informed that my item was out of stock, but they had a diffent version of the 8700 for only $250 more! I tried to cancel my order, but they would not listen, all the guy on the phone could tell me was that it was such a great deal, and would be sorry if I passed it up. I was able to cancel after asking about a dozen times. Bait and switch! This company is bogus!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-12-22

"Another store with the low-price-fake deal tactic. They only sell the camera, nothing else, then when you call them to confirm your order (didn't even get an confirmation email), they connect you with a salesman who will try and sell you a charger and a battery for $199!!!
And if you ask for the camera alone the answer is they dont have it in stock, but they do have the whole package for $199 more!
Stay away from this store!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused