"Fast delivery, Great customer service. These guys answered all my questions and know what they are doing!"

"On Jan 28 2009 I ordered "SB5100 BlackcatUSB Combo". I was shocked to find the cable modem filled with mud and filthy. I contacted the company asking why did it come in this condition?...they told me these boxes are used and all they do is clean them up and resale them. What really made me angry, is that the guy said "It is what it is".
For those of you that stumble across w..tcniso.net/ stay away from them."

"I have ordered my package from TCNISO on Nov 14, after a couple of days, I didn't receive any information regarding my order, so I asked here. Unforunately it was deleted for unknown reason.

Anyways, as suggested by one of the member here, I called TCNISO on Nov 23 (thursday), and I was promised that the order will be shipped on next monday, which is Nov 27. They also said they couldn't ship the order because of thanksgiving. Well, I ordered on 14, why it had something to do with thanksgiving? OK fine, I waited 2 days, on monday, I did not receive anyhing from them. I then received the following email from them on 28th:
[quote]
ORDER SHIPMENT NOTIFICATION

Dispatch date: 11/28/2006

***NOTE: Sorry for the delay, we were unable to ship any orders late
week because of Thanksgiving.

This confirmation is to let you know that your order has been processed
and sent to our shipping facility.
Please allow 4-5 business days for delivery.

You can now activate your membership by filling in the details here:
www.tcniso.net/members/signup.php
Once your account has been activated, you can log into the members area
here:
www.tcniso.net/members/
Finally, from that page you can request ACCESS to the members only forum.

If you have any problems or questions, you can email us here:
****@****
Thanks for your patience and support.
[/quote]

ok, good, no tracking number, so I replied and asked the tracking number, here is the reply I got today (Nov 29):

[quote]
Just letting you know that instead of shipping this order from our
international center, we shipped it express from our USA center (which
usually does not do INT orders). The EMS # is EC 916 XXX XXX US. We did
this so that you would receive the 120V power supply that usually does
not ship with international orders (but we do it as a favor to our
Canadian friends).

If you have any questions just let us know!

[/quote]

Oops! I paid $49 USD for the fedex, now they shipped by the $38 USPS service! No mention about the difference.

Just checked USPS website, the tracking number was electronically submitted, they package may still at their so called "usa center".

if you are looking for a modem or whatever, i highly recommend you to stay away from TCNISO.

The process time was 2 weeks vs. the claimed 3-4 days.
Paid Fedex service, they shipped by USPS.

unpleasant experience with TCNISO."

"Easy ordering process and excellent communication from this company. They also provide a very useful forum for customers to share experiences and tips. I would order from them again."

"I purchase from this shop frequently. All products that i have purchased thus far have been of great quailty and arrive in a timely fashion. I would recommend this shop to anyone. "