"I have used Swing Design in the past, and I did not have any problems, so when growing my business, I thought it was a great idea to stay with a company that I and many of my friends have used. I bought the Uninet 100 and was so excited to be part of the DTF world, but it has been nothing but a nightmare since I did.

First things first, you have to do a 30-minute Q&A before you can even use the printer, and the hours are during normal people's work hours. If you do not do this step, it voids the warranty!! When trying to make an appointment, it may take a few weeks just to get one! Who wants a printer they purchased to make money just to sit there and collect dust?

Well, I finally did get an appointment, which went from 30 minutes to 2 hours, and I still did not have a working printer! We did ask multiple times if the machine could be replaced and were told by the rep, Matt, during the Q&A that he could not replace the machine! He came to the point of Matt, the rep, trying to reach out to another rep to figure out what was going wrong with the machine, which still did not help! So finally, I was told I had to do a deep cleaning of the machine and sent videos on how to clean it. Ok, why does a new printer need to be deep cleaned right from the start? And why was I told that the machine shouldn't take that long to start up, but yet you couldn't get a replacement or refund? So needless to say, I had to take another day of work to do another Q&A two days later for more problems to be encountered, and I was still told I could not have a new machine but they would be sending out a new printer head! So here we are, a month and a week later, and guess what? I still do not have a working printer, and Uninet has not even reached out to me to help fix this problem. And granted, when purchasing the package deal, you do not want to spend all of it doing test runs over and over, knowing that there is something wrong with the machine in the first place! Why should I be punished because I trusted a legit company to purchase from and received a broken machine, wasting all my products without being offered replacement supplies as well?

As a business, this is wrong on so many levels because, when purchasing a new machine, that is exactly what it should be, and we as customers should not be the ones having to do all the footwork to get the problem resolved!

Ashley from Swing Design was very helpful. I was promised a new machine almost two weeks ago and still have not received anything from Uninet.

So if I could give them zero stars, I would! Please do your research on this company and machine before you purchase anything at all!"

"Within a month of my purchase on the Prestige A3 + R, I had to send it back because it was defective. I put all my hope and money into this machine and no one helped me after I shipped it back. After I asked for an update and then a refund, everyone stopped answering my calls and never got back to me. Everyone in the Swing Design office is very unprofessional, they know exactly what they're doing and will not help you. I'm sure the manufacturer is in it too just to rip people off. DO NOT BUY ANYTHING FROM SWING DESIGN OR DTF STATION!!!!!"

"I purchase my Prestige A3 Plus printer from Swing Design via Affirm, October 2022. I received my printer over a month later. It worked for about 6 months and stopped. We always clean the printer, keep it covered and have never moved it. All American Print Supply was the company to send this out; the company Swing Design partners with. I just discovered today after over a week of trying to get my printer to work via All American Printing, the item in DISCONTINUED. A printer that I am still paying on, purchased 6 months ago discontinued?

SWING DESIGN knew this and was not open and honest to buyers; to push out all the printers knowing this item would be discontinued. Before shipment I was offered an upgrade for a few hundred dollars to the 'R' Version (hence the item being discontinued; makes perfect sense now!). I accepted but never received the upgrade that was offered to me.

I have had to turn down sales, lose a Corporate Customer over the past 10 days due to this discontinued printer no longer working. Had I known this would be discontinued, I would have NEVER paid $4220.22 for this printer! SWING DESIGN is extremely misleading and trying to get the printer fixed with All American Print Supply has been a joke. I was scammed. SWING, next time be honest and call it a Close Out Sale. I will fight for a new printer to be sent to me. Be honest to the hard working people who invest in opening a small business. Instead, this is a corporate company getting richer while thy take full advantage of the little honest boutiques/stores. It is an absolute disgrace. I researched them before I purchased and did not see bad reviews. It seems others have sadly been scammed by SWING Design and All American Printers."

"I purchased my first dtf printer in may , run good! Then decided on a 2nd purchase , basically same machine but one being a roll print and the other sheet! Both machines part of bundle packages, roughly around $10.5k in purchase and then they send me codes for cadlink for 2nd machine which was originally for first! So 2 machines, 2 bundle packages, purchased 2 months a part to use at separate locations but can't because of single license that should have been 2 separate license! And that's not even discussing the issues that started a week after purchasing the 2nd printer that started happening with the first printer and the crap I went through to get it resolved! And now dealing with a license issue over software that shouldn't even be a issue to begin with! When I should have received 2 separate license! "

"New a3+r won’t work, keep sharing with multiple people issue, told easy fix, but passed around multiple places and no one has told us the fix and now not returning calls. Service is awful!"

"Don’t buy from Swing Design!!!
They have a no return policy. I purchased a DTF printer and it came out the box not working. Swing Design won’t do anything to help. "

"I purchased the prestige A3 DTF printer and the company was super amazing up until I received my printer and had problems. The literally said "im sorry. I'll put in a ticket w/ dtf" Well after 2 weeks of nothing I called swing again and they said "im sorry we cannot help as we just sell the printers" I requested a refund after 2 months of not being able to print and they told me they do not do refund even knowing that they were selling faulty machines. DO NOT PURCHASE"

"Ordered a dtf printer and shaker combo from them very helpful at first once the printer arrived the code link they gave me to download the software to run the printer said sold out yeah it was supposed to be included in what I bought but nope wasn't working I called them and they could care less just wait was their response (the 15 day trial didn't work either) I couldn't even get past the receptionist I gave up and went straight to the supplier he had us up and going in 20 minutes
This may have just been a easy issue for them to resolve but their lovely receptionist wanted no part in letting me get to the people that could help"

"Their customer service at first was great and then it started sucking after a few hours I finally had enough of them not helping me and I went and purchased my printer from another company that accepted my money so they got my whole $4000 instead of this company"

"I purchased the Silhouette 4 Pro. I discovered that Cameo just wasn't going to work for my needs so when I tried to return my $500 item (was opened but never used) they said that I can't return it since the box was opened. "

"I received my heat press from Swing Design and had a few issues with it. It was decided that the damage was done during shipping so I was given replacement parts and I am supposed to be getting a $40 refund. I am satisfied with the effort that was made and glad and I can say now, I am happy with my shopping experience with Swing Design. I am not at all happy with UPS. Thank you Jeffrey J for all your help."

"Everything arrived on time and looks great, my go to for vinyl and htv and everything else"

"Swing Design website offered a Cricut Joy with some materials for practice cuts. I paid and received the machine but there were no materials and no welcome card. I emailed the company and was told to send it back and it would be replaced. Instead, my money was refunded. Buyer Beware! I will never purchase from Swing Design again. "

"Swing Design also sells on Amazon. I ordered my Cameo 4 from them through Amazon because I'm a prime member and they are suppose to protect their customers from bad sellers. Not this case.
Swing Design supposedly shipped the machine I ordered through UPS and required a signature for the package. Well supposedly UPS delivered it on 6/12, I wasn't home that day, I wasn't even expecting my package until 6/19 so didn't even plan to be home on the 12th. I filed a claim through Amazon, they told me I had to contact the seller first, so I did. Swing Design supposedly filed a UPs claim and I was told it would take 10 days to have my money back. Well I didn't so I called Amazon again, they requested that Swing Design obtain a POD with my signature from UPS. This morning Swing Design closed the claim again and didn't provide the POD with my signature and bow its past the 30 days for Amazon to even return my money even tho this is all documented. Swing Design will steal your money, file and shipping claim get the money back and packet it all! Oh I contacted UPS myself, they don't have a POD with my signature. "

"I ordered my cameo in March and have been getting the run around when asking for an estimated ship date. It's been 2 months and I still haven't heard anything. "