"My A string on my viola needed replacement, so I did a ton of research prior to make sure I would have the best chance at finding a high quality string. I found sweetwater and placed an order with them. A man called me to make sure everything was in order, and within a few days I received my string. The string was beautifully made and I had no issues placing it on my viola and no issues tuning it, it was packaged with care and well protected. In the end, this will be my go to website for all things repair related for my instrument. "

"I placed an order last week that was promptly shipped but by "Mail Innovations" and has not yet arrived. I used to get ordered within two days from Sweetwater. They could have sent it first class mail and it would have been here by now or I could have ordered it from Thomann in Germany and had it here by now. Pretty pathetic that Sweetwater is 216 miles from my house and I could get better service from Germany! This is my last order from Sweetwater and I will no longer recommend them."

"We ordered a gift for our son's birthday. Part of it was backordered. They contacted us several times to assure us it was coming and offer an alternative if we were in a hurry. So polite. Wonderful service!"

"As a church we are regularly needing to order new equipment for our audio and visual department. Orders from a few dollars to a few thousand dollars. Sweetwater has the best service I have ever encountered at any business. Orders are processed and shipped quickly. Always a follow up phone call or email to check in and make sure everything went well or if we have any other needs. Prices are competitive. Just wow!"

"SWEETWATER is the best of the best place to get what you need and the help that you need."

"Sales reps are very helpful via direct email communication. Processing of order is prompt. Payment is made convenient. Tracking is availabe. Delivery is made easier via carrier. I am sticking with Sweetwater for my musical purchases."

"I had my first experience at Sweetwater about a month ago while looking for a beginner guitar. All of the associates are very kind and helpful. I did not keep the first guitar I purchased, and I am excited to have found my perfect fit with Brian’s help.. I would highly recommend Sweetwater."

"I really was not sure what headphones to buy. I gave the salesman my budget, and told him what I would be using them for — mostly at-home studio recording, and listening back. After a little chat, he steered me towards a couple of choices and I did buy his favorite one. I am thrilled with these headphones, and feel like I got great advice - and value for the money."

"I've been doing business with Sweetwater since 2015 and they are simply awesome.

Of course with something as personal and complex as musical instruments and equipment a knowledgeable and empathetic sales person is critical as well, and Sweetwater has many sales people.

And over the years I found two who were exceptional, though one has left to pursue other endeavors.

So I recommend that you specifically request Zac Coleman. His breadth of experience and sincere concern that his customers are content sets him apart from others I've encountered.

Don't get me wrong, there are a lot of Sweetwater sales people and I've only dealt with a fraction of them, and most have been good. But Zac truly stands out and shines."

"Great company, great staff, awesome guitar. The guitar I had my heart set on was back ordered for about a year. Austin kept me updated the entire time and provided excellent customer service. Once my guitar shipped, it arrived within just a few days. The packaging was excellent and my guitar arrived in perfect condition. 10/10 would recommend and would order from here again."

"I've been a customer for about 6 years, it's always been a pleasant shopping experience with Sweetwater, my representative does follow up.
I was ill in 2017 and had not played drums in 35 years, Sweetwater made it easier to purchase drums and start me playing again, and I would recommend this to any musician or beginning music lover. Again, the music never stops with Sweetwater, lastly, my wife really loves the candy, that's sweet!!!
Note: Thanks Dan so much
Bob F"

"What can I Say... Its Sweet Water . I've been with them for 20 years. I trust them."

"I've yet to have a better experience anywhere. I've been given a personal tech support contact, and I've had no issues. Personal service, my equipment came promply and in mint condition. Prices seem to be good. Better than Amazon."

"Extremely poor customer service. I ordered from them a phantom power supply.
They canceled the order without asking me anything, lost the fees for the bank and PayPal.
Poor website design with no warnings for international customers.
When asking what it happened I got the typical corporate reply.
No effort whatsoever to solve my inquiry.
Obviously I will never buy anything from them....you order, they take your money, process,
send you confirmation...only the second day to cancel it without any warning."

"When buying from sweetwater I never have any worries or doubts. They take care of everything I need. It's like having your best friend be your inside man at your favorite music store. That the kind of care you get everytime you shop at sweetwater & that's what keeps me coming back everytime. Never any worries & always the best service. "