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Verified
1/5

2022-12-22

Abysmal Customer service. I’ve made multiple orders from them, but this is the last one.

"From items in stock that mysteriously disappear ( even though the manufacturer has them in stock); to the orders separated for no reason showing up delivered (of course they weren’t); this is a company to avoid at all costs. I’ll be disputing charges with my credit card provider immediately."

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Rep reply posted 2022-12-26
A rep from Sunnysports, sunnysports, has responded:

“Hi Christopher,

I'm so sorry that some items on your order was cancelled. We try to ensure that we have stocks available as listed on our website but sometimes, due to multiple orders being placed at the same time, items become unavailable especially during this busy season.

Regarding the items that shipped, I'm reaching out to our warehouse to find out why they were not shipped together and to check the status of each and I'll let you know what I find. At this time, I can only apologize for the unsatisfactory buying experience. If there is anything else you wish to bring to our attention, please feel free to email me at nancym@sunnysports.com

Sincerely,
Nancy Miller
Sunny Sports CS Ambassador


Verified
5/5

2022-12-21

Easy pull-on "holes" a must!

"Bought a size bigger with the pull up loops. Already hiked around our frozen snowshoe trails 2 miles. Feet are warm and dry. 8's without the "holes" were just too hard to get on and off. Daughter gets the pair that arrived last week. Fit her perfectly :)"

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Verified
5/5

2022-12-18

Terrific Retailer

"I googled the item I wanted to buy and Sunnysports had the lowest price. I had not heard of them previously but hey had good reviews. i ordered my item, the correct item shipped free in a timely manner.

I am happy with my purchase and would order from them again without hesitation.
"

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Verified
5/5

2022-12-16

Optimus hiking stove and cook pot

"I found this deal out from web search. A great deal from Sunnysports. Shipping is fast and free for $50+ purchases. Optimus product quality is as expected and I think I will enjoy the products greatly when we go hiking on the O-trek in Chile."

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Verified
1/5

2022-12-12

Obvious inventory system issues, note other day se

"Ordered 3 items..2 shipped took 3+ days to ship, lame but whatever I ordered Cyber Monday. Items came as described, new and what I ordered. Prices were good not drop dead great. I was hoping to get the gear for a weekend outing so it was a little annoyed they didn't ship until Friday However the 3rd item was the real issue.

There was a claimed 2 package shipment so I never checked on the 2nd tracking number. The only item I really ordered through them specifically as they are the only ones that had it. I wanted the larger size but it went out of stock, so the smaller was acceptable but not my first choice. I placed the order than that size went out of stock, sweet, go the last one. But the second item never shipped, when I go the package of the 2 other items and was surprised there was not another package I looked and saw the second never shipped. So I called (Wednesday week after Monday order) and got the same answer others have from Nancy about warehouse issue blah blah blah, but the bigger ones were back in stock on the website price was a wash and she gave me upgraded shipping, so I was like fine it works out better. 3-4 work days go by and it had not shipped again. Call Nancy (Friday 2) and some other warehouse excuse but they had it and would for sure ship it Tuesday (2 weeks after order), until this morning I got an email that it is out of stock and would ship when back in stock (even though it is a closeout). In the meantime the smaller ones are back in stock on their website, some inventory management issues for sure.

Long story short, not a scam, just poorly ran business. Prices aren't worth the hassle, lost a customer for life. This reflects poorly on Adorama Camera. Considering returning everything for wasting my time.
"

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Rep reply posted 2022-12-14
A rep from Sunnysports, sunnysports, has responded:

“Hi,

I was sorry to read your review regarding Sunny Sports. I don't believe we spoke on the phone, nevertheless I am deeply sorry for the disappointing experience you've had with us. I will review this as a top priority and will reach out to you directly once I have more information on what happened here.

Please accept my sincere apologies for the dissatisfaction we have caused. If you have anything else you wish to bring to our attention, please email me at nancym@sunnysports.com

Sincerely,
Nancy Miller
Sunny Sports CS Ambassador”


Verified
5/5

2022-12-08

Great Service

"Great prices, fast shipping. All around great experience."

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Verified
2/5

2022-12-03

Don’t Waste Your Time

"I ordered a pair of shoes that, to be honest, appeared to be too good a deal to pass up. According to the website, most orders ship within one business day. After about a week, my order status remained “in process” so I called customer service to find out when the order would actually ship. I was told the order would ship promptly. However, after another week, the status still hadn’t changed so I called customer service again. This time I was told there was a shipment of shoes in their Tennessee warehouse and that my shoes would be shipping shortly. Several days later, the company canceled my order, indicating the shoes were damaged and not sellable. As a consolation, I was given a coupon for 15% off any regular priced item. Huh? Wow! A whole 15% off for nearly three weeks of frustration. During the time I was waiting for the shoes to ship, I missed out on several Black Friday opportunities to get them on other sites. By the time my order had been canceled, all of those sites were out of stock.

I can’t imagine wasting my time trying to purchase anything from this site ever again.
"

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Rep reply posted 2022-12-08
A rep from Sunnysports, sunnysports, has responded:

“Hi,

I'm so sorry that we were not able to fulfill your order.

While we do our best to fulfill orders as soon as possible, due to the high order volume during this busy season we encountered some delay in processing yours. When we were finally inspecting your item getting it ready to ship out, we found it had some damage. We did not want to send an item that was not brand new as you ordered and so made the difficult decision to cancel the order as we no longer have any other items on stock.

At this point I can only apologize most sincerely for our failure to serve you as well as you should have been able to expect. If there is anything else you wish to bring to our attention or need help with anything else, please email me at nancym@sunnysports.com.

Sincerely,
Nancy Miller
Sunny Sports CS Ambassador”


Verified
5/5

2022-12-02

Lightening fast delivery!

"I ordered a Jet Boil from their website. The delivery time was really fast, the item was exactly as advertised, the price and shipping (free!!!) were the best I found after perusing a considerable number of other sites. Great electronic communications to inform of the order status. Everything went smooth as silk. Would definitely recommend this vendor!"

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Verified
5/5

2022-12-02

Great products and great prices!

"I bought a really nice pair of shoes and a nice shirt. Happy with my purchase!"

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Verified
1/5

2022-11-28

worse online shopping experience

"Ordered 4 jackets and it took them 5 days to finally ship out one. The rest were back-ordered and canceled after 4 days? worse online shopping experience ever, the customer service told me that is 'normal' that the jacket was listed to sell but is actually out of stock already!!. avoid this company"

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Rep reply posted 2022-12-02
A rep from Sunnysports, sunnysports, has responded:

“Hi,

I was sorry to read about your ordering experience with Sunny Sports and deeply regret the dissatisfaction caused by the out of stock order.

I reviewed the interaction you had with our Customer Service agent and sincerely apologize for the miscommunication. We meant to say that during this time of the year with high order volume, it can happen that items sell out faster than normal. I'm so sorry that this happened to your order and that we were not able to properly communicate this with you.

If there is anything else you wish to bring to our attention, please email me at nancym@sunnysports.com

Sincerely,
Nancy Miller”


Verified
5/5

2022-11-23

100% Recommend this company!

"I was looking to purchase two pairs of bear claw boots for my wife ! After doing some digging for the best deal I came across this company!! They had the exact boots for 30$ cheaper each pair then any other website I had searched ! I got standard free shipping & got them delivered within 3days of purchasing ! Boots were perfect had no issues ! Box’s we’re kinda banged up but I’m sure do to transit !! Still in shock I never knew about this website until now ! Sunnysports y’all just earned a customer for life ! Thank you guys ! Merry Christmas! "

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Verified
1/5

2022-11-19

Bait and switch

"Show shoe available on their site ... took my order then cancelled it two days later with an email just pretty much saying "oops have to cancel ... have a good one". No offer to make it right, try to find an alternative ... nothing."


Verified
5/5

2022-09-09

Just Right

"Ordered a North Face hoodie, super price, exactly what I wanted, was delivered when they said it would be, very pleased!"

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Verified
5/5

2022-09-07

Excellent transactions always

"Sunny Sports is one of the best outdoor gear sellers on the internet. Recommended highly."

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Verified
5/5

2022-09-01

AOK

"On time, as expected than"

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