"There are a lot of cool things on Steam and Valve games are pretty great, but its quite annoying when there are some bugs that seem to be around forever. Mainly when trying to start up Steam and you end up waiting a long time for nothing. Game buying is easy and the frequent discounts are great!"
"The customer support is absolute trash, someone got in to my account where i had purchased a knife for around 350 USD and they wont recover my account but hey now i have a reason to overdose Thanks valve"
"Steam is probably the best gaming platform there is. Helpful support, tons of games, very large community. Been a a user for more than 5 years and never had any problems."
"If 0 was an option that’s what I would rate them. I have been calling for two weeks have left multiple messages with no return call. I ordered some merchandise from the store on December 12 now here it is December 26th and no call or even a shipping confirmation yet. I understand it takes time to make the things they have and it’s Christmas time I’m not concerned with waiting I just want to make sure they are still going to send it. I’m starting to worry this is one of those scam sites now. All I want was someone to call me back to let me know they are still gettin my order ready. I will meet eve order something from this store again and really wish I would have looked at reviews prior to ordering. "
"Very bad costumer support and community interaction, i got banned from csgo 2 times unfairly i made a ticket explaining what happend on the 2 accounts and still no response. Fix your things Valve!"
"Steam is a great site and honestly don't know why its got such a low score. i have never had a problem with steam although some of the prices of games can be a bit steep it's still great and when deals are going on you just can't beat it. When purchasing a game it's quick and easy, if you did what a refund there is a 2 hour limit, so if you play the game longer than 2 hours you can't get it and it does take 24hours for it to process, apart from that you will get your money either card or steam wallet mattering on how you paid or what you choose. "
"i really do think steam is not that bad but the only problem is that i think that Valve does not really pay any atention to the community like the game Counter-Strike Global Offensive they would verry much rather put in more cases to earn money then actualy update the game to make it better on the other hand steam is really use full for games maybe a littile bit pricey but thats fine and i have nothing against the cases in any of there games but they dont need to forget about updating the game"
"The store browser in steam is horrible, slow to the point I wanna bash my head into the wall. No support is provided, contact them and they either wont reply or they will reply 6 months later. During the steam summer sale I tried purchasing a game and It wouldn't even let me because of a store overhaul, the screen would turn white with a text " An error occurred while processing your request.
Reference ############################### "
The service quality is horrible and the only reason I still use steam is because of all the games I have purchased in the past when steam worked much better even on my crappy Toshiba laptop. Now I have a good cyberpower pc with a strong graphics card, cpu, 16GB ram , yet steam works even worse then it did before.
"
"Steam is slow, especially when you play offline.
steam offer absolutely zero support, if you have a problem with one of THIER Games there is no option to contact anyone!!!"
"- good games.
-no customer support.
-overpriced games.
Good but still not so good."
"I've had several games from steam and they all stopped working over time. I just bought Fallout New Vegas and it kept crashing. They wouldn't give me a refund because they claimed I played for more than two hours. I didn't Olay for more than two hours. I went shopping and left the game on."
"I really don't understand the overwhelming amount of one star reviews. I've been using Steam since 2008 and back then it was a bit of a mess. But for a few years now, it's the number one software I use for collecting my games (Steam and non-Steam), communicating by text with other friends, meeting new people to play with, purchase games, ...
The store offers massive sales on smaller titles and fair discounts on bigger titles.
Voice chat isn't the greatest, but there is no need for a finetuned voice chat system when there are applications like Teamspeak, Discord or even Skype."
"They dont have a phone to call, just a message system. They took 6 bucks from me no bigge. Game doe not work. Wont load. Wont start. Refund... Denied. Any way to contact them and see why, or how to resolve this? No. Open another ticket. No response. This is fraud. stear clear of Steam."
"bought alpha software, came took forever to load and I couldn't do anything, then couldn't get a refund"
"Steam adds absolutely zero value to purchased software, and is worse than a waste of both the consumer's and seller's money. I say "worse" because a game I purchased became essentially unusable after Steam updated itself today. I tried to verify the cache for saved files (recommended to fix problems of this nature) and the progress bar remained on zero.
The only positive thing I can say is that I did get customer support for a similar issue a couple of years ago, but I will not purchase any item for which Steam is required. That is, if you sell entertainment software and Steam is required to run it, that's a deal-killer up front.
In addition, installation of games required me to lower the security setting on my computer firewall. This results in a mediocre rating for product delivery."