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Verified
5/5

2005-02-16

"I bought a Water Cooled Gaming PC That looks good and runs good!!
STARIREPC was very good to me and helped me out with all of my questions. My system is top notch.
"

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Verified
1/5

2004-12-30

"Avoid this dispicable vendor at all cost. They have no morals nor do they have any integrity.
Where do I start? They charged my credit card weeks before they shipped the computer to me. They sent me an e-mail saying it was sent out but Fed Ex tracking shows Fed Ex didn't actually receive it until 6 days after Starfirepc said it shipped. This made me suspicious of them so when the machine finally arrived, I popped off the side cover and found the worst wiring job I've ever seen. I ordered a $3000+ machine in which I specified very specific mfg. parts and model numbers. Instead of an Enermax EG701P-VE 600 watt power supply I ordered approx $180 at the time) they put in a $50.00 cheapo generic brand. They didn't put in the round cables I ordered. They didn't put in the CoolerMaster Musketeer System Dynamics Detector I ordered. They put in a cheapo Yukon network card instead of the Intel that I ordered. They installed Maxtor hard drives instead of the 2 Western Digital drives that I ordered. They did not send the free games they told me they would via e-mail. They did not include the built in 802.11g that should have came with my motherboard. At 1st they said they would "look into" my claims. Over a month later they have not replied or contacted me in any way. My machine is crashing all of the time but they do not respond to my trouble ticket or calls. Windows Advanced Diagnostics tells me that either the memory (I have 2 GB) chips are bad or the motherboard is bad. I have a $3000+ piece of shit for a machine that they built for me. What is normally the happiest of times (buying a new kick ass computer) has turned into the worst purchasing experience ever in my life. They don't answer their sales phones it has been a machine 100% of the time....and I assure you I've called a lot. Ditto on the support phone. A machine always answers their phones. I have plenty of e-mails to back up my claims to their total abandonment. Don't be their next victim!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-11-23

"I love my new gaming system.
And the customer service is great.
I will buy from starfire pc again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-09-27

"I needed a system for web development and local server applications to replace my old one and StarFirePC was able to meet and exceed on my demands at a price the was several hunderds of dollars under the other companies I was considering. I also received a 3 year warranty with it that was going to cost me extra with the other companies. Thanks StarFirePC I will be more then happy to have your banner and company logo on my web site and equipment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-05-18

"I bought an Extreme Computer System from starfirepc.
All of my friends love it.
The system is very fast and very EXTREME!!
It can handle any game out there.
I will buy from starfirepc again.
They are the BEST.
Thanks Guys!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-28

"RECEIVED COMPUTER VERY QUICKLY WAS AVAILABLE WHEN I HAD QUESTIONS RESPONDED WITH ACCURATE INFORMATION I WOULD RECOMMEND TO MY FRIENDS"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-27

"Starfire Pc was very help in getting my pc built the wait I wanted it, and delivered it on time as promised. I strongly recommend them to any one looking to take thier pc gaming to the next level!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
N/A
Web site reliability
N/A
Web site being easy to use
N/A

Verified
5/5

2004-04-18

"I needed a server to replace one of my old web servers and I was able to find what I was looking for with Starfire PC. They were able to help me customize the package and give me a system at a price I could work with. Thanks guys I will keep you in mind for the rest of my computer and server needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-17

"Very Good Company To Buy From.
I Needed A Top Of The Line System.
After Looking Everywhere on the internet.
I found starfirepc.com
I bought a high end pc from them.
The PC is A+ top of the line.
I even spoke to the tech support about a dumb question I had.
And they were more than happy to help me out.
I'll Buy from starfire pc again in the future!!
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
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Is committed to quality products and services

Verified
4/5

2004-04-14

"this is a very good company...and the prices are right,also they deliver what they advertise will shop there again!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-04-14

"I ordered A Custom Extreme Computer From StarFire PC.
And thats What I Got!!!
I love my Computer!!!
This System Rockssssss!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability