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2014-11-22

"We had issues with my wife's website for her business on Squarespace. It worked fine on the IPhones we tested, but on the default browser for the Samsung Galaxy it would not navigate once you reached the homepage. You also couldn't fill in the information in the contact form on her page. She contacted Squarespace and they initially sent a generic email explaining some ridiculous steps that wouldn't work. She persisted in getting help from their customer support and they said it worked fine in Google Chrome on the Galaxy. Great! Now we just have to tell all of our potential customers to get Chrome! When my wife said that it was the default browser that didn't work and not Chrome, they said everything was fine on their end (just ignoring her concern). Galaxy owners outnumber IPhone owners 2 to 1. Most people don't download Chrome. They use the default browser. This is truly a horrible business practice. There is a valid problem here and they won't do a thing to fix it. By the way, this was tested on 3 different Galaxies with the same result."

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