"Usefull to boot up My windows PC"

"Paid for my order almost a month ago (to be shipped by CD) and as of today, September 28, 2010, I have yet to receive the product I paid for. I emailed and called Spotmau several times inquiring as to status, and each time I was told the product was forthcoming. However, it never came. Now I am left with escalating my complaint and demanding a refund. "

"The test below encapsulates my experience with Spotmau. True, this software may work for many but my problem with accessing my computer was solely one of password misplacement and resultant inaccessibility. This is what the software touts as its forte. Well it wasn't excellent, good, or even acceptable for allowing me to gain access once the password for the computer was misplaced!2

I have been building computers since 1989. I built the one I could not access. The password was changed by someone other than myself and this person forgot what it was. The configuration of my computer is not out of line with the configuration of any high-end workstation in that it possesses a dual core processor, RAID 10 HDD array, 2 gigs of DDR2 memory and an OS = Microsoft XP pro SP3 and updated Netframe.

Remember I built this computer, installed the OS, installed all of the software. The machine is scanned for viruses once a week with updated virus profiles, defragmented once a month, and backed up using ACRONIS software.

I provided the customer support with a lengthy discourse on the procedures, error messages, hardware and OS content, of the machine I was trying to fix. Their software was unable to handle the chore of allowing me to circumvent the password. In the final analysis, their software did not work for me.

Below is what happened if you are still interested:
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1) The software 'password genious" did not work for me. In response the company repeatedly misrepresented my problem as one that could be solved by following the instructions. That is, the problem was in the user's ignorance, not the company's product.

Their analysis of my request for support was treated in a condescending and unprofessional manner. In the final analysis, they were unable to help me at all and referred me to Microsoft's Restore function to fix a boot problem.

My computer would boot but the software did not work at recovering my password.

2) I purchased this software with an understanding that spotmau provides an unconditional 30 day guarantee. There are extreme conditions associated with this purchase and its refund procedure.

On the part of the DISTRIBUTOR:

The refund requires contacting the distribute (RegNow) by phone, the distributor contacting the company by email, waiting 2 days for a response, contacting the reseller by phone after two days with vendor's response, distributor contacting vendor by email again, waiting 2 days and then the distributor taking action.

ON THE PART OF THE VENDOR:

The vendor demands an explanation and justification for the refund and will not acknowledge that the statement "if for any reason you are not satisfied . . ." equates to unconditional refund.

This on the surface seems reasonable until the vendor refuses to consider refunding if your reason is dissatisfied with the product because it did not work. Instead of refund the consumer is made to reference the dissatisfaction within the context of the company's agenda and ends. This immediately becomes a series of hoops. It is to no avail to reference the lengthy support emails or content of these emails as the refunding organ of the vendor's company as this information is apparently compartmentalized. Therefore the consumer must create, edit and send a series of emails to satisfy the conditions of the 'unconditionaly' warranty.

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