"I ordered a set of 30's off them. I paid $255 for a pair of 30's due to the pandemic but only place I could find them. One weights arrived completely destroyed. It looked like it was dropped off a roof. I emailed them pictures and said I wanted a replacement. Following that Jason Toussaint went dark on me and never responded. Terrible customer service. If you price gauge during a pandemic at least offer better service. "
"ENVIAM PRODUTOS AVARIADOS , INACABADOS E POR VEZES NEM ENVIAM."
"I ordered a puzzle for my son for Easter. The status keeps saying ship date of April 8th but I haven’t received it yet on April 15th. I requested several updates and have not gotten a response to any of them. At minimum, I’d like a refund of my order."
"Worst customer service ever!!!!! I ordered a trampoline on March 26th which was supposed to ship on April 9th. On April 10th I emailed to request shipping information and received no response. On April 13th I called and was told they didn’t know where the trampoline was but would email me a response by the end of the day and I received no response. On April 14th I called again and again was told they didn’t know where my trampoline was but they would find out and call me back and again I received no response. Than on April 15th I finally get an email saying the trampoline is out of stock and they don’t know when or if it will be back in stock and they are canceling my order...that I was charged for 20 days ago!!!!"
"I scraped together just enough money to get 2 of my 3 children brand new helmets. When I received them, one was a 2017 season helmet. It was new but in Pop Warner football, helmets cannot be used after they are 2 years old. So the $230 I spent on this one helmet, will get used just this season and then it's no good. I tried talking to them about this and they refunded me $20. I'm a disabled Iraq Veteran and I spent the entire year scrapping up enough money for my 3 boys to play. We even used a spray painted helmet from last year that will only be good for this season. Now, I will have to buy 2 more helmets for next year instead of 1. I have to go through the nightmare of selling my stuff and saving to get helmets again. Thanks Sports Unlimited for not even trying to fix the issue. We will never buy from you again. At the weigh ins tomorrow I will be advising the 500 players and their parents of the situation. I don't want them to get screwed as well. My money didn't even equal a drop in the bucket yet you gave me $20 back."
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"I ordered a little pendant the other day to put some crystals on it. I wasn't happy about the shipping time, but Aaron expedited my order! Then, the next day, I realized there was a larger version of the pendant, and I asked Aaron to change my order. He has been very patient and responsive even though I asked for two conflicting things!"
"My Helmet was delivered on time and i like it!!!"
"Great prices, and shipped same day. I got in 2 days with free shipping. Thanks, I will be back. "
"I called because I had a question on an item. The customer service rep was very helpful. Sports Unlimited had the best price and the shipping was quick. I highly recommend this site."
"We purchase a product on line, in October. They substituted a different model. ( $18.03 less expensive). They refuse to give us the $18.03 refund. We had to send a picture of the substituted product. Today it's 11/27. The customer service rep. had my wife in tears on the phone.
The product we order in October is still on their web site.
BEWARE
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"DO NOT BUY FROM THIS STORE! They advertised merchandise that they could not get, but they accepted and processed my payment. A substitute was sent and I contacted immediately but got nothing but a runaround from their "customer service" person Aaron Cummins who refused to refund the payment, claiming it was a manufacturing error when in reality they had not updated their website. I had to demand they provide a prepaid return label which they finally did, but still refused to refund "until the manufacturer confirmed it was returned". I tracked it myself and advised "Aaron" as soon as the return was delivered but was ignored until a week later demanded the refund again and sent a screenshot of the return tracking confirmation, after which finally the refund was issued. This was horrible service when it was 100% their mistake...whatever issues they have with their manufacturer is between the two of them...NOT their customer....so this nonsense took almost a month from order date to resolve."
"My grandson ordered a helmet which I paid for using my paypal account and when the helmet arrived it did not have a face mask being 11 he didn't see the little attachment that said $10.99 for face mask with helmet purchase, so we went on the site to get the face mask and quoted the order number just 7 days from when we purchased the helmet and it said $24.99 so I ordered the mask the site took the order and I get a call back from someone at customer service saying we must pay the full $24.99. This is an 11 year old child who saved a year to get this helmet, his father was killed by a drunk driver and we are raising him, what a terrible example your company has set and it is not the the money I will not miss the extra money it is about misleading a young person and not coming through to make the situation right. Pitiful business practice and I know you have done this to others. Your company should be ashamed of themselves, I run a business and would have done the right thing and your company did the wrong thing. "
"I ordered a Nike Storm Slim Waistpack from Sports Unlimited on 4/30/15 & by 9/1/15 the zipper closure had totally separated from the seam, rendering the waistpack useless. Frustrated, I contacted Nike's customer service department for info on what I could do about this. Nike told me that because Sports Unlimited is not an authorized retailer, they couldn't do anything. Nike's Claims Department also went so far as to tell me that they "couldn't verify the authenticity" of the product and weren't able to tell me if the item was counterfeit or legitimate. I contacted Sports Unlimited about the problem and a Sports Unlimited rep named Aaron Cummins responded to my email and said that he "spoke with their Nike rep" and that the product wasn't under warranty but that they would be so kind, gracious and generous as to give me a 35% discount if I wanted to buy a new waistpack from them. Um, no, I'm good on buying the exact same item from you guys that deteriorated in four months and how about giving me that Nike rep's name because it sounds pretty suspect, since every legitimate Nike rep that I've spoken to has told me they don't work with you guys at all and has essentially implied that I've bought fake merch from you.
It could be way, way worse. At least all I bought was a fake Nike waistpack that I entrusted with my iPhone instead of a fake helmet that I entrusted with my life. "