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3/5

2002-04-23

"I currently have very mixxed feelings about this company. In August I purchased a Soyo DRAGON MB and a 1.33 Ghz Athlon. Orginally ordered the 1.2 processor, but it was out of stock, so Specialty Tech gave me the 1.33 for the same price.

The board and chip arrived quickly, but when I went to install it I noticed a capacitor that had a broken lead. I contacted specialty tech and RMA the board.

Several days later I recived a new board. I installed it with out trouble.

After booting the system up I noticed right away that the soyo and award bios logo were in monochrome colors as was the bios when I entered into it. I thought it might be the videocard I had, but when my new geforce 3 card arrived a week later I noticed the same result. About Every tenth time I start the system it actually starts in color.
This didn't seem like something the board should do, also it just seemed to run slower and be less stable than my other system which has about a third of the processing power.

I also noticed other wierd anomolies that shouldn't be on a completely healthy board.

After a couple of emails about these anomolies and questions about what it could be, I was given excuses instead of solutions.

I've noticed that ever since about the time I purchased this board, specialty tech's rating on this site has dropped of significantly and reviews are much less positive.

Unless they offered me some kind of deal on getting a good working board, I don't think I'll ever buy anything from them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-04-15

"Had a problem with a mainboard - returned
under RMA. No response to repeated
e-mails and US mail. Have written
off the mainboard/CPU. Will not use
for further needs of my clients.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability