"They sell expired tobacco , and charge you fees for returning it , beaware "

"Customer service is terrible. They have no respect for their clients. They have the worse system in place to create accounts. They do not answer service emails. Their representative Travis is incredibly rude and unprofessional. WOULD NOT RECOMMEND. Go to hookahwholesalers or hookahshisha. Much better even if prices differ. "

"Wrong product was pictured. They refuse to pay for return shipping even though the wrong product was pictured. Ordered a bowl that had a male glass joint pictured and I received one with a female joint."

"These guys are running a business with malicious intent. While they provide good service for a lot of the cases, they will bait and switch you at some point. Take for example, their not-so-clear one-coupon-per-order policy. Or them conveniently "already shipping" an order when they have overcharged you for something.

Here's where things get interesting... if you complain about something they have defaulted on, they will - without notifying you - close your acount and anull any gift cards, credits, or promotions that were associated with your account.

They now have stopped responding to customer service emails/phone calls. I am at a loss of $35 from this company and they refuse to respond."