"Solid signal sent the wrong item, (a 3-stranded thermostat wire instead of a single heavy duty grounding wire) and when I contacted them via the online chat, the agent cited a 30-day return rule. So I did delay opening the package, since I didn't do the project right away. I found that frustrating, since it was the wrong item. I then called and the customer service by phone was great. Very helpful, worked with tech support, and then sent me the correct item."
"I was recommended the HD8200XL for my area. Installed the antenna but not able to receive any digital channels only RF and UF channels. Was sent new transformer. Still didn't work. I then ordered their recommended signal amplifier LNA200. Still didn't work. I asked if I could get a different antenna that may work better for my area. I was told that I could if I returned the first antenna. I don't have a 6 foot long box to return this antenna."
"Their website stated specifically that the item was IN STOCK. After ordering, they tell me it's backordered. That's more than just misleading. The only positive point was there statement that the order would be cancelled unless they heard from me quickly."
"I ordered a Televes DATBOSS LR antenna form Solid Signal. It shipped the following business day and I received it a couple days later. The box was in great shape and everything intact. I assembled it and the product is working awesomely. I couldn’t be more satisfied "
"Order never shipped , charged my cc called they said it would ship. That day received one item that was not on my order out of five items . Promised they would resolve and ship . Three weeks later no response. They will not answer the phone or emails . Same with the on line chat . The company is a scam"
"Ordered a Direct TV satellite reflector and received it. It apparently was the incorrect one. I called and talked about returning it and purchasing the correct reflector which was more expensive. Their response was that since I ordered the original online, instead of through a customer service representative, I would have to pay for the return shipping. Additionally, I could be charged a subjective 25% restocking fee on top of that. BEWARE OF THE COMPANY."
"The customer service rep hung up on me when I asked if this was a legitimate company. I didn't tell or get angry, Jonathan seemed very unhappy with my request for order cancellation after I had waited all week for my one day shipping that I paid for to actually be shipped."
"Ordered a programming cable from the company on 9-3-19. By Monday the 9th of September never received tracking number or item. And the payment was taken out of my card already and the item wasnt shipped.
Contacted customer service by phone, was promised I would get email of status, never got it. Contacted CS by chat, finally got email said it would be 4 weeks before my item to arrive, so I found one on Ebay and cancelled my order."
"I ordered a Winegard signal amplifier to replace an original equipment signal amplifier on a Winegard antenna. Ordering was easy and the amplifier arrived as scheduled. The amplifier did not work and Solid Signal refused to acknowledge or respond to several inquiries made through their contact/return page. The fine print in their shipping invoice states that electronics cannot be returned. How do you determine if they work unless you install them? It's been a couple of months now and no response whatsoever. I'm out $41 but will chalk it up to poor decision making on my part and a promise never to use or recommend Solid Signal for any future purchases."
"Needed a part ASAP, ordered it and picked expedited shipping. Order appeared to be in process. Received a follow up email saying my mailing address was invalid and needed to be corrected. Put in a different address only to receive another email telling me the item wouldn’t be shipped for 2 1/2 weeks. I will miss my deadline because this company wasn’t clear and upfront during the ordering process. "
"Get it from anywhere else "
"I just want to give a shout out to Amanda for the great customer service. She is a very good representative of your company. From a customer standpoint, she is Solid Signal."
"I placed an order for more than 1000 dollars in parts. I was informed that some of the items were backordered. I was all right with this. However, the first batch that arrived contained parts that I didn't order and shorted me on parts that I did order. The second shipment contained some of the parts that were backordered. I placed this order on 9/5 and as of 9/26 I am still waiting for the rest of the items, including some that were not said to be backordered. I emailed them once about it, got a response that answered half of my questions pertaining to my order status. I emailed them a second time and was ignored. Spend your money with someone who will actually ship your items."
"I was looking for a 50 foot telescoping mast for my HAM radio antenna because of the huge forest fires near here,
and the only way to get advanced warning was to scan the 2-m repeater HAM bands, but I needed a higher antenna.
SolidSignal advertised two models of what they said was a "50-foot ROHN Telescoping Mast"
I ordered the 9H50 for $ 184.
They called back and said it would cost me $ 70 for shipping charges!
Well I went ahead and agreed. Four weeks later they contacted me saying it would be ANOTHER MONTH before they could ship.
I told them to cancel the order as I can get it via Amazon or DX Engineering much sooner (and cheaper, I found out).
They told me they could not cancel the order even though I argued for quite a while on the phone.
Then I found out that their "50 foot" pole was only 34 feet.
They were terrible to deal with and their advertising was an outright lie about the "50 foot antenna"
"
"Somehow my order was cancelled to my dismay. Tiara followed up and made my day. She not only reentered my order, she expedited shipping. Customer service at its best!"