"Hannah did a great job of responding to my email and getting the part shipped that was under warranty. Thank you for the quick service!"
"I bought this elliptical in September. It came with great reviews, so I went with it. It started making a clicking noise in April. Filed a claim on the warranty and was contacted by Adam. After a phone conversation and several e-mails, He had my parts ordered and a work order put in with our local repair company. A little concerned that the flywheel is already crapping out. Expected a little better for the price. Adam B., the tech support person, is awesome. You guys need a whole group of guys like him. Also, the technician from Wilson's Triad Fitness was awesome. He was here on time and took less than an hour to do the repair. He also gave me advice on maintenance that i could do on my elliptical. Overall good experience, the only gripe was that i was without my ellpitical for several weeks. "
"I was having a very frustrating time as my TT8 touchscreen was acting like someone was touching it. It was going through the menu on its own and when watching media was fast forwarding and rewinding and minimizing and maximizing on its own. After a brief troubleshooting session he realized the answer was the screen was malfunctioning. He ordered me a new part. Thank you Steven for ending my trouble with the TT8. That being said, I do love the machine and use it everyday. Thanks again Sole for outstanding customer service. "
"The motor on my treadmill got very loud, called in and was told what to
email back and that was it. they are sending a new motor."
"Recently in February of 2024, my treadmill belt failed. I called Sole Fitness and related my issue to Shelly. She was understanding and immediately initiated a warranty claim. However, the technician who was assigned the repair failed to contact me or keep the scheduled repair appointment resulting in over a one-month delay in fixing my treadmill. A second technician was re assigned and he did a great job repairing my treadmill. Shelly was great in keeping me informed throughout this entire process. She is knowledgeable and is customer orientated. She is an asset to Sole Fitness and I extend ;my thanks for her assistance and help in resolving this issue. "
"Friendly and polite customer service. Perfect southern belle doing her job extremely proficient and saving me time on my rare day off ! My part is on its way! Thanks!"
"Paige G. helped walk me through steps and questions in a timely fashion to help with my Sole F80 Treadmill. The entire interaction was courteous, efficient, and personable. I highly reccommend!"
"Had a couple issues with the original treadmill. Shane over service is absolutely amazing. The company ended up replacing after several failed repair attempts, with a brand new updated unit.
The customer service is absolutely incredible. And a rarity in 2024…"
"Ms. Shelly Lindsey (support desk number 162914) is very helpful and did a great job!!! "
"Shelly provided excellent technical support - quickly diagnosed my issue and sent out a replacement part that resolved our problem."
"PaigeG quickly diagnosed my Sole F63 treadmill's problem and sent the needed part to my home. Thanks"
"Adam was awesome and shipped all parts right away. "
"VIOLA HAS SHIPPED THE NECESSARY PARTS OUT FOR US TO MAKE THE NECESSARY REPAIRS TO THE SOLE CC81 . SHE ALSO GAVE US THE NAME OF A REPAIR GUY IN OUR AREA WHO CAN DO THE LABOR ."
"Paige G. was helpful in getting me the parts and assistance that I needed."
"Motor started making a high pitch noise and with the expertise of Carolyn in customer service was a able to verify that we needed a replacement motor. She was very knowledgeable and commented in resolving the problem. Extremely satisfied with friendly attitude and would highly recommend Xterra Fitness Equipment not only for great equipment but outstanding customer service. "