"prompt services via chat...thank you Anne "
"My problem was finally taken care of with a phone call from the company."
"I had an issue with an order I placed and contacted customer support to see if they could help. Bryan responded to me almost immediately and resolved the issue I had in no time at all. This was among the best customer service experiences I have ever had. Bryan understood the issue and solved it to my complete satisfaction. Because of how good his service was, I would not hesitate to order from Software Depot again in the future. Thank you Bryan!"
"Paul was kind and patient and persevering while I had nervous breakdown over failure to install. Once the obstacles were overcome, he went on to complete the full install which I would certainly not have been able to do on m y own.
The only reason I don't give 5 stars is this: I have severe hearing deficit, and the line was not good so understanding questions and directions was really difficult. Eventually Paul engaged chat box which was a good solution. Very grateful.
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"I had issues downloading my software but simply sent an email which was responded to quickly. The issue was resolved and my software is working fine."
"I was searching for Office products for my new Mac and came across this company. Great value products, quickly delivered and I had downloaded and installed what I wanted in no time at all. That's as good as you get. Period"
"Was advertised as standalone but did not install as standalone windows 11"
"I was in a crunch as I just got a new Macbook Pro during a weekend and needed to get Microsoft Office 2021 Home & Student (Mac) to finish a presentation before business day on Monday. I discovered Software Depot from an internet search and I'm so happy I did. I was able to request a license and download Microsoft Office 2021 in a short amount of time. I was up and running much faster than I expected and I was able to finish my presentation with somewhat of my weekend left to enjoy.
Thank you Software Depot for providing such a great service."
"Kept crashing asked for a refund the day I bought it and got no replies to three emails…still waiting"
"We have bought two products from Software Depot. Customer service is excellent and helpful with understanding the installation process. The second time we made an error and purchased software for windows instead of Mac. The refund and repurchase was completed in a very short period of time. I would highly recommend this company. "
"Daniel was knowledgeable, professional, courteous, patient and thorough! "
"Help desk person was absolutely wonderful - calm, and no fuss."
"Unfortunately program would not work on my computer for some reason. But Software Department were very helpful and understanding. Refunded my money promptly. I trust this company completely!"
"I found that the version of Microsoft Office that I had bought required my Mac (MacBook Pro) to be running OS 12 or higher. My MacBook Pro dates from 2014 and is running OS 11.****. I thought there was no way that I could run the new version of Office on my laptop. I contacted support and a very resourceful person, Bryan, sent me a link to a different installer which would run on my ageing MacBook Pro. The installation went smoothly and I now have a fully operational new version of Microsoft Office. Great support from people who know what they are doing.
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"The microsoft that I downloaded from you guys is complicated. It's not easy to use like when I downloaded it in December 2015 on my Mac. I see lot of issues with one drive. I can't access my one drive easily. It's asking me password from keychain. When I copy and paste password from keychain, then rainbow ball appears and keeps spinning."