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1/5

2023-10-07

No follow up

"Been trying to get a revised proof and never a response. Will try to cancel order"

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1/5

2021-03-03

Screwed up 4 orders and they never respond

"First order - Damaged Items (No response)
Second Order - Sent wrong item (no response)
Third Order - Was told Media Mail was no longer an option. (Still no response)
Fourth Order - Shipping label generated over a week ago. Still hasn't shipped ( no response from them)

I'll never order from them again.
"

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2/5

2018-08-10

NO Comparision

"Order LP Ultimate Outer sleeves from Sleeve City as my normal source (Groove Vinyl) was out of stock. BIG MISTAKE. Sleeve City sleeves are not 5 mil. They are not crystal clear. And they are too big as the album cover can fall out of the sleeve. Want really high quality outer sleeves order from Groove Vinyl and see the comparison. More expensive but well worth it

"

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Verified
5/5

2012-09-19

"Great service, had a small hick up with order and they fixed it"

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Verified
1/5

2012-07-06

"Order got messed up, claimed I ordered the wrong items. Expected me to pay their exorbitant prices for shipping x 3. Not good service, and overpriced.

Disappointing!
"

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Verified
5/5

2011-01-03

"Website was easy to use and was able to find the products I was looking for quickly. My items arrived in less than a week, and everything was in great condition. I will be definetly be purchasing from them again in the future. "

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Verified
4/5

2009-11-14

"I own a video production company and needed legit blu-ray cases. I know there are a lot of imitators cases out there so I really spent a lot of time looking for the legit clam shell cases. Sleeve city had it and even better they had a deal where you could get printable blu-ray bd-r in a clam shell for 4.99 that was right up my alley because I could order the amount I needed and not a ton of excess. Now that I am ready to print the data to the disk none of the 6 disks that came with that deal work. All of the disks are corrupted so we will see how they resolve the issue but of course they aren't open on the weekend. I called and the press "0" to leave a message didnt work right so I e-maled them so far things are not looking to great for these guys. Lets hope they can go the extra mile to fix my issue. However, the build quality of the jewel cases for both the blu-ray and standard dvd's are top notch."

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Verified
1/5

2009-09-25

"Extremely expensive product for what it is - not worse your time or money."

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Verified
1/5

2009-06-19

"Ordered paper CD sleeves. Sleevecity had a promotion for colored sleeve sample packs of (50) for .01 and I ordered two. This was ONLY reason I placed order with them as their prices w/shipping is ungodly expensive. They did not ship the colored sleeves claiming its out of stock. Sent them an email requesting equivalent colored sleeves and they have not responded. Order elsewhere for less. Meritline or Supermedia are MUCH cheaper and offer free shipping on just about everything. Zero stars for this outfit. "

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Verified
5/5

2008-11-16

"I ordered 12 inch record sleeves & some samples. Within a week I recieved the complete order. Accurate & Quick. I recommend them. Sleeve Town or Sleeve City."

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Verified
5/5

2007-01-26

"Ordered a couple of CD storage boxes that I couldn't find anywhere else. Entire transaction went smoothly. Items were well packed, shipping prices were reasonable and it only took 4 days from order to delivery. Very satisfied."

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Verified
1/5

2006-12-05

"Ordered 8 disk dvd cases and some paper sleeves on the 17th.. Now I find out they shipped out the sleeves without the cases because they are on backorder on the 21st. They didn't feel the need to inform me the cases were on backorder until I emailed them about the missing order. I have yet to receive anything from them (it is now December 5th). It appears my order is lost along with my cash and patience with this company. "

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Verified
2/5

2006-03-25

"Not too satisfied so far. I placed my order on 03/16/06 (a thursday)...I received an e-mail confirmation within minutes. So far - so good. On Tuesday 03/21/06 I sent an e-mail to them inquiring about my order. I received a very nice e-mail withun a few hours stating my order was indeed received "on 3-16 and sent to the warehouse on Friday" and "Your order should be shipping within 24/48 hours from our location here in Memphis" .. Well here we are a full 8 days after my order and still nothing. No e-mail - no nothing. A very bad business model to be sure. If I ever get my order it will be the last."

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Verified
5/5

2006-02-21

"Vinyl. That's what the order was for. Jackets and cleaning supplies. Great selection, great prices and prompt shipping. Decent packaging. One item was backordered and they got that item to me as soon as they received it. Good communication on their part about that too. I would not hesitate to order from them again. "

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Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Making decisions on their own
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Verified
5/5

2006-01-24

"I'm a first time buyer from Sleeve City, I ordered DVD Cases that hold 8 DVD or CD's. My order arrived promptly and was packed well! The prices and shipping costs were reasonable and the product appears to be just what I wanted. I would rate this company 5 stars! ***** Hopefully they will do well and keep up their great service! THANK YOU SLEEVE CITY!
ROGER
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability