"Ordered an item on the 27th and it's not scheduled to arrive until the 7th. It was shipped via UPS Ground, to say this is slow is an understatement. According to Google Maps I could have bicycled to their warehouse and gotten the item myself in 11 days. I didn't realize the Pony Express was still around. I'm not expecting overnight or 2-3 days, but come on."

"I had two broken headphones purchased from 3 and 5 years ago respectively. I am absolutely amazed by the speed of this company with regards to my warranty claim. I'm not sure if it was a recent change with their warranty system, as I recall several horror stories dealing with returns/warranties, and I bit the bullet regardless.

I am glad I decided to claim my broken headphones for warranty, as they only took 5 days to ship from British Columbia to Utah, and then an astounding 2 days to ship brand new headphones to me from Washington. From the time it took to ship my broken headphones to getting brand new pairs, it was only a week.

All in all, extremely satisfied with their service! Thanks Skullcandy for the great services and policies; that in itself makes buying from this company very reliable and assuring."

"Skullcandy is an excellent company, providing a reliable warranty (sent mine in, got a 25% bonus plus the original item value) and excellent sound quality in their headphones. I will always buy skullcandy headphones."

"Probably one of the worst online companies I've ever dealt with. Skullcandy loves to pride themselves on their "lifetime warranty". It truly is great in theory, too bad they absolutely have no follow through. I purchased headphones from Skullcandy around 14 months ago, they stopped working. I started the warranty claim process, sent my headphones in 2 months ago, they confirmed receipt, and verified a manufacturer defect. Still no replacement or store credit. All I am hearing are excuses and delays about "system upgrades", but they conveniently never mentioned anything about system upgrades when I first filed my warranty claim. The warranty is truly not even worth the hassle, and I will never do business with Skullcandy again."

"The item descriptions were vague, at best, but there was a 50% off sale on certain items, so I decided to take a chance. I got burned by the item description (or lack thereof), and just received an email from their billing department - four months later - stating that they had a billing error and would be charging me for the item now. Never again."