"I ordered two indoor/outdoor rugs two weeks ago - they arrived in Australia today and are exactly what I wanted! Quality is superb. Michelle from Sisal Direct advised me on the border color and I am thrilled with the result. Better price than the company's competitors too. Highly recommend."
"We purchased an outdoor rug in October at a base-price of $291.72 and added shipping of a reasonable 11% fee of $32. We have now received a shakedown letter from a collections agency, where the company employed UPS to deliver the rug, UPS alleges that they paid $134 (46% of base cost!?) in import fees and are coming after us for reimbursement. We have contacted the company and UPS several times for an explanation and have grown weary and will now just settle.
To anyone considering this vendor and living in Canada, PLEASE get in writing/upfront all charges so you are not stuck in the same boat as we are. "
"Found the custom indoor/outdoor rugs I needed. Received sooner than estimated and they exceeded my expectations in quality. Very pleased with Sisal Rugs."
"My little interior design secret is Sisal Rugs Direct. Have been using them for 10+ years. Nice array of products and everything made to order. Staff are extremely helpful. "
"My custom rug arrived in less than three weeks from ordering. Free samples that I ordered arrived even quicker and helped narrow down colors. "
"Beautiful runner - received in just one week - great packing for UPS delivery!"
"I needed a small rug for my entryway and wanted a natural fiber rug. Sisal Rugs Direct has a great selection of natural fiber rugs. I easily found the best rug for my entry - Seagrass. I was able to order the exact size I needed and it was very easy to navigate.
Rug arrived promptly and is perfect!"
"I purchased an extra big sisal rug from Sisal Rugs Direct. Ordering was as easy as can be online. The rug came wrapped so well that it took me longer to open than order!! They accommodated my request to have delivery on a certain day. I take pride in patronizing small family businesses and American made products. "
"My rug looks great! I too ordered samples. Big selection of color choices and got my perfect custom size. Order took a week and a half to ship and was delivered via UPS Ground a few days later. My rug lays flat and has an extra pad to help make it softer. I plan on ordering more rugs with this great company. "
"I love my sisal rug purchased from Sisal Rugs Direct. They were nice enough to send free samples so I could pick the right one. Shipping was fast and rug stays flat. A+ "
"I had purchased a small rug and after about a year it started to curl on the edges. I was told that purchasing the binding option would insure I would never have the problem. When I called the company after a year they told me they would not do anything but offer a 10% discount to get a new rug. If I had called them before the year they might have done something. However this problem started just a little over a year I owned the rug. They are a small company who does not stand behind what they sell. They even tried to sell me a non curling product!!! They are shabby and cheap. DO NOT order anything from them. "
"I ordered two rugs from Sisal Rugs Direct for my home. One was perfect, the other had a smell that aggravated my chemical sensitivities (even thought nobody else in my house could smell it!). Sisal Rugs Direct was incredibly helpful and understanding and took my rug back. I really appreciated them!!"
"Ordered a set of sisal rugs. Seemed a little light in color but otherwise was ok. Needed one more rug so I ordered another a month later. Same type as the previous. However, the new rug looked much darker. Long story short they messed up the first order and sent me the wrong type of rugs. Customer Service and I went back and forth all day but they refused to replace the first set. Emailed them pictures and all. Definitely a mom and pop operation protecting the companies bottom line.
One last thing. The rug corners over time curl BADLY. I wouldn't order the rugs again on this alone. "