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Verified
5/5

2005-09-14

"I was very pleased with this experience. I ordered a SimpleTech 120G external hard drive on a Thursday, and it was delivered the following Tuesday. Packed perfectly, exactly what I ordered, everything in the box. As it turned out, ordering the drive directly from SimpleTech rather than a retailer also provided me with the best price. I would shop here again, absolutely!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with

LoW
Verified
5/5

2004-03-04

"This is the first time I ordered from Simpletech. I purchased a Kingston SecureDigital flash memory card and needed a card reader for it. Simpletech's website was easy to navigate, and the order was processed and shipped quickly. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Ease of checking delivery status
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Delivering products on-time
Delivering products damage free
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Overall customer service
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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