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5/5

2003-08-05

"This was my first time ordering from SVC, and I wasn't disappointed. Great prices on Rounded Cables and awesome selection. I will definitely buy from them again in the future, and I have already told my friends about them."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-26

"Great prices and fast shipping plus they refunded the extra money for shipping (had paid $11 actual shipping $6 so sent me $5 in an envelope) :) REALLY nice Had bought from them before will buy again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-04-30

"I DONT TRUST THIS SITE! No respect for a site that cant take their own picutres and come up with their own name. I have been emailing them for the past week with no reponse. I dont even know how they got my email address, I heard something about theft from another webstore in the area. They had better send me my products. Already I am regreting having not bought from SVC.com where I normally shop (this was an impulse buy). I will post the results of how my order went. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability