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Verified
5/5

2006-02-25

"I needed some case fans, my usual supplier (Newegg) was out of stock on the Panaflo FBA08A12L and didn't carry the Nexus 120mm's. Found both items at Silicon Acoustics.

Ordered 2/21/06 11AM, received immediate confirmation email, and another email notifying me of shipment -- TWO HOURS LATER -- via FedEx 2nd Day Air, with tracking number. It was at my door 2/23/06 at 11AM.

Fans are brand new and perfect (Japan-made Panaflos!), and if you include the pre-installed 3-pin tails Silicon Acoustic's price was LESS THAN NEWEGG.

Just amazing service. Will definitely be buying from them again.
"

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Verified
5/5

2005-11-26

"Order was smooth & recieved items as promised. Items were recieved undamaged and on time."

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Verified
5/5

2005-08-23

"Excellent service! I bought a set of 5 3-pin connectors for my panaflo fans that came with bare wire leads. I was e-mailed with order confirmation and shipping confirmation. I ordered on 8/17 and the item came on 8/22. Very fast shipping for regular USPS letter post. I would definately order from again."

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Is trustworthy
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2005-05-26

"I placed my order Tuesday and inquired about a product revision. They emailed me back with the info I needed within half an hour of asking. After all this they still shipped the same day which is impressive considering that I placed my order pretty late in the afternoon. If they have something I need (or want) I will definantly buy from them again.
This brings me to their only low point, their selection is pretty sparse.
"

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Overall quality of the company
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Is trustworthy
Is committed to quality products and services
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
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Resolving problems
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Being trustworthy
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Being easy to reach
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Being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-02-09

"I have now placed two orders with Silicon Acoustics and both orders were perfect. They ship quickly and e-mail a tracking number so you can watch your order make its way to you. I live in Canada so the order has to cross the border, which was quick given how well Silicon Acoustics did the paper work. I e-mailed they on my first order to make sure all was well, and the response was quick and professional. Top notch suppliers. Will definately order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-31

"Bought nexus case fan and cpu cooler. Good price, fast shipment. Sent email to cust service to follow up, got fast response. Easy tracking of shipment from their website. Completely satisfied."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Verified
5/5

2004-12-17

"Ordered two Nexus AXP-3200 heatsink/cooling fan units. Price was better than competitive. Order received in about a week with no problems. Good source for low noise cooling solutions. I would order from them again."

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Verified
5/5

2004-12-06

"Ordered a Nexus 120mm fan late Monday night (after hours), requested UPS Ground and I received it 4 days later on Friday. Order processing was fast, the package was in the UPS tracking system within 24 hours of my order (on Tuesday night). Remainder of the 3 day shipping time to Los Angeles was due to UPS Ground.

Item received in well boxed package with sufficient "pop-corn" filler around all 6 sides of the boxed Nexus fan inside the shipment box. Would definitely do business with them again. Excellent Nexus fan prices.
"

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5/5

2004-11-15

"Silicon Acoustics is obviously not a huge operation but my experience placing an order online for Nexus case fan and other parts went well and I will (and have) done more business with them since."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
N/A
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-13

"While Silicon Acoustics may lack the selection and attractive prices you see in some of the more popular stores, the components they offer are highly recommended by silent computer enthusiasts. Some of the silent stuff they offer are Samsung Spinpoints with quiet NIDEC motors and Revision A3 Seasonic Power Supplies. They also carry the hard to find brand Nexus, whose fans are almost inaudible. They don't cheat you on shipping and their processing times are fast."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-05-18

"On Monday I purchased some sound control products to try to hush my PC. No special shipping or handling requested. Everything arrived on Wednesday. Wow! The prices are ok, not great, but Silicon Acoustics is the only source for some items and the prices are reasonable. So far service has been outstanding. I just submitted a second order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-04-05

"Fast shipping. Not the lowest prices but they carry some stuff you won't find elsewhere. Will buy again."

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5/5

2003-09-13

"After 2 other e-tailers (tiger and nicx) 3 times (!) tried to bait-and-switch me (ordered seagate ata v drive but received seagate 7200.7 drive) Silicon acoustics came through for me:price was about the same as the others, and Fedex international shipping to canada was only $5.55. All-round good deal!"

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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking order status
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5/5

2003-07-19

"Silicon Acoustics carries quiet/silent computer components that I can't get elsewhere, keeps an accurate web site describing what they carry and has always delivered exactly what I asked for when promised (six orders so far). They're responsive to even obscure questions about what they carry. Very highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
N/A
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-28

"Ordered a Nexus NX-3000 Silent PSU. Excellent price and fast shipping. Couldn't be happier."

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Is committed to quality products and services
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Overall product shipping and delivery process