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Verified
4/5

2004-01-15

"I ordered without a problem, and received my battery charger and batteries without a problem, but I never heard from them after ordering to either confirm the order or get tracking information until I emailed them and asked for it. Great price, though, including shipping. If they would just communicate in a timely manner, I would give them a MUCH better rating. But not knowing what is going on with an order is worse than knowing something is wrong."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2003-12-19

"Beware the low prices advertised
you will find they make up for it in shipping.
Also if you order more than one item you will find they have removed something (automaticly)
yet shipping charges barely drop.
classic bait and switch operation.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall technical support
N/A
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A

Verified
5/5

2003-10-27

"Prompt response, items shipped on time. Item was exactly what I ordered - happy with purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-11

"I ordered a battery recharger from ShoppingMatrix.TV. It came in a reasonable amount of time, and although I haven't looked at it yet (it's a birthday present), my wife said it looks to be in good condition. The only thing that worried me a little, was no e-mail confirmation came. I sent them an e-mail after a few days, though, and they explained that they have a minimal staff which helps them provide the excellent prices they can offer. I have no problems to report, and will definitely check them out next time I have a purchase to make. I recommend this company!

UPDATE! Unfortunately, ShoppingMatrix.TV's website had some information that was incorrect, so the battery charger I ordered was the wrong one. BUT... they were VERY GOOD TO ME, and sent me a pre-paid shipping label for me to return the incorrect charger for a FULL refund, and I purchased the correct one from them. It came in short order and works really well. I will definitely recommend this company to you, and I will gladly purchase from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Product Returns/Refunds/Exchanges

5/5

2003-01-07

"Excellent experience. Very low prices. Quick turn around time. Very good packaging. A++!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process