ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2009-01-24

"Ordered a pack of 8 Suncast stackable hopper bins (BH181812) on 1/15/2009 at 09:47 PM via their website.

This is a large item and cost $119.00. S/H was $47.12 for an order total of $166.12, so just over $20 a bin - about $10 cheaper than I could find these or similar items anywhere else.

Shedgear drop-ships directly from Suncast. Shipped quickly, and my items arrived via FedEx ground on Thursday, January 22nd, so less than a week after my late evening order the previous Thursday.

The box arrived looking somewhat beat up and not taped very well. When I opened it, the top lid was broken and another lid was scratched up pretty badly. Otherwise all other bins and tops were in perfect condition.

Emailed Shedgear late that same Thursday night (1/22) and was surprised to get a reply almost immediately with the number to Suncast directly since they would ship the replacement parts.

I emailed Suncast the next business day, and again received very quick response times (within minutes) addressing my problem. They shipped two replacement bin lids to me via FedEx ground so I was very happy with the customer service.

I will order from Shedgear again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges