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Product & services pricing
4.25/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.75/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2024-02-23

Fantastic customer support

"They answered my questions quickly and thoroughly. Very polite and understood exactly what I was asking the first time without needing clarification."

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5/5

2023-12-27

Great 1st experience

"I don't know what rock we were hiding under, but we just learned about SheVibe. The website is very easy to navigate, everything is categorized well and the user reviews I've seen have been especially helpful. I like that we could find high quality products at reasonable prices; I didn't have to wade through a bunch of junk.

We ordered some last minute Christmas stocking stuffers for ourselves and received them on time for celebrating ;-) Unfortunately, the item we were really looking forward to was dead on arrival; but support has been very easy to work with and expedient. The other items received did not disappoint.
"

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5/5

2023-11-16

Amazing site, extremely helpful staff, decent prices

"My husband and I asked for help with products for a very specific need and the staff pointed us on the correct direction with several options and insghts. Thank you very much"

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5/5

2023-11-14

Awesome website, amazing customer service, and competitive prices

"I stumbled across SheVibe because they had the item I wanted at the best price around. I couldn't help but take notice of their site's super well done and really fun comic book aesthetic - I'll take this vibe over the downright bland, clinical approach some other companies go for, every single time. I also found their articles and blog posts to be very inclusive and LGBTQ+ friendly, which is a huge plus!

After ordering I had an issue with USPS. My original order never made it to me. I reached out to SheVibe's customer service and they were amazing. Within hours I had a new order on the way and all my questions and concerns were taken care of. They worked with me and went out of their way to solve the problem.

I highly recommend SheVibe. I'll definitely be order from them again in the future.
"

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5/5

2023-10-03

Good Service Experience

"I was antsy about when I would receive an order, and they were able to check into it and get me more details on when it would ship, and arrive - that really put me at ease.

I dealt with multiple customer service representatives over a few days, and everybody was on point and understood the issue. I never felt like I was being passed between people who didn't understand.

And, I even asked about upgrading my shipping, which might have benefitted them - but they confirmed it wasn't necessary because my package would arrive earlier than anticipated.

It felt good to be taken care of well, and feel like they were looking out for me.
"

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5/5

2023-08-28

Customer Service That Goes Above & Beyond!

"First time buyer of adult novelties. Hadn't a clue. Must have emailed SheVibe Customer Support 30 times. They answered every question graciously and were extremely patient. The site itself is visually stunning. Great selection of products and competitive pricing. I am a current and future customer for sure!"

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5/5

2023-08-28

SheVibe Is The Best !!

"I ordered a **** from SheVibe for the first time and the package came extremely fast. When the package arrived it came in a brown box with nothing relating to SheVibe at all. The label said "Joe Bookman" which was great! Upon opening, everything was wrapped beautifully with my invoice. The product met my expectations and the experience with SheVibe just made me an even happier customer. This is my new go to shop! "

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2/5

2023-03-02

Filtered reviews

"This site offers some good prices and products (and some bad) but they are not transparent with the reviews on their website. I bought a product with 4 reviews and an average of 5 stars, thinking that it would be a good product because of the all positive reviews. After buying the product I realized that the reviews are filtered. I was not satisfied with it so I gave it a 2 star review so that other buyers could have better information before purchasing. However, they chose not to publish my review on the website. They replied that I expected the product to be a suction toy although it technically wasn’t, even though all the other reviews commented that it had good suction and were misleading in influencing me to buy the product"

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Rep reply posted 2023-08-31
A rep from SheVibe, TOKYO2023, has responded:

“Our sincere apologies for the miscommunication. Before we approved the review, we reached out to the customer to see if there were questions or if additional help was needed. The customer did not reply. We approved the review. Reviews are not filtered and they are not edited. We post exactly what the customer writes.”


5/5

2020-07-15

Excellent and Ideal for Your Needs

"The website is great, the product selection is vast and affordable, and customer service is friendly, prompt and professional. The best service for your money on the internet, no question."

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Verified
5/5

2012-05-13

"One of the most stunning sites I've ever seen. Very cool product selection and good prices. Called to check if the product I wanted was in stock - customer service rep was very sweet and helpful."

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Verified
5/5

2012-03-13

"What a great site and the customer service was amazing."

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Verified
5/5

2011-04-06

"Great service, knowledgeable staff and speedy delivery! Couldn't ask for more!!"

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Verified
5/5

2011-03-11

"Very easy to deal with. I had a great experience. My items were shipped out promptly and the customer service was wonderful."

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Verified
5/5

2011-03-10

"Not only was I blown away by the look and easy of use but the customer service has been nothing more then stellar. I've found it hard in the past dealing with adult product sites but my shopping experience here has changed my view. I will be shopping here again soon. Highly recommended!"

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Verified
5/5

2011-03-10

"My shopping experience on SheVibe was outstanding. When I had a few questions about particular items they responded in a quick and informative manner. I plan on continuing shopping with them in the future. "

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