"I was shopping online to find a replacement power cord for my sewing machine. It is curious that so many websites showed very different cords that they claimed would fit my machine, even though I know they don't. I trust the folks at Sewingpartsonline to have the true-fit part.
Incidentally, this part was on back order, and when I inquired about how long it would take to get it, I received a response back within the hour. I received my power cord this week; an email announced it would arrive that day.
I think this is the kind of customer service that many of us wish were more common place, but have found out that it's not. Thank you for your help with this order!"
"I appreciate the speed that the order was processed and delivered. While I was expecting an original of the manual, a photocopied version works just fine. I am able to figure out how my White 477 works better than just watching YouTube videos. "
"Confirming my first experience, my second order was great. This time, I ordered a beautiful pattern that I can't wait to start. "
"I paid extra to have a quicker delivery which was supposed to be 3-6 days. Instead it took 3 WEEKS and then they sent the WRONG size. I will NEVER do business with this company again!!!!
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"The little "lock hatch" part that was broken in my Brother machine was causing the whole thing to not work and it was such a joy to fix it and see it working well again. Thanks for stocking such small bits from a somewhat old machine!"
"It might not be their fault that FedEx lost their shipment of my order, but their response to the problem was unacceptable:
1. Deny. The package stopped updating on the FedEx tracking site within 24 hours of shipping. After 2 weeks, I called FedEx and their representative told me that it was lost and that I should contact the merchant for a replacement shipment. The customer service representative from Sewing Parts Online (SPO) refused to acknowledge that the package was missing and eligible for replacement until three weeks after the order was placed.
2. Delay. When SPO finally acknowledged that the package was lost, they informed me that a spool of thread (which was in-stock at the time of my order) was no longer in stock. They told me that they were going to hold shipment of my replacement order until it was back in stock. At that point (4 weeks after the original order), I asked them to cancel the order and issue a refund.
3. Dodge. Five days after my request for order cancellation and refund, SPO had not responded. I filed a complaint with PayPal, who settled the case in my favor within 3 days.
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"I received exactly what I needed "
"12 spools floriani embroidery thread arrived in good time. Emailed questions were answered a bit slowly, but were answered. It would be great to see the thread colors, the color numbers, and the color names listed in my online shopping cart, and to have the thread color name ad number listed on my packing slip. Also, it would have been great if my invoice # had been included in the survey email that led me to this survey, so that I don't have to go searching now"
"Had the 90/14 Chrome needles I needed."
"Needed a walking foot for my machine. Works perfect."
"Great service as always!
I can always find what I need and what I might not know I need from your company. Keep up the good work!"
"My order came quickly. The Cabinet had a few flaws.
Customer service did a great job of replacing what was wrong.."
"My part was easy to find on the site. It arrived in the time I selected. And it was the correct item upon arrival "
"Thanks for always having what I need!"
"Presser feet for Singer 2517 work great"