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1/5

2018-05-22

You don't always get what you pay for

"Ordered a case from them at the expected cost. Within seconds of taking it out of the box, I noticed one of the metal volume buttons was protruding out....like 3 mm or so. Put my iPhone 8 Plus in there and the volume down button stayed depressed, causing my volume to mute. Took it out and put the phone back in...same thing. Also noted that the case is clearly made for the 7 Plus. The difference in size in minimal, but with snug fitting cases, it causes problem. In this specific case, the case does not wrap around the phone and actually fit it. Np problem, they have a 30 day return policy. Contact customer support, who insinuates that I do not know how to put a phone in the case. Even sent pics of the jacked up volume button, which was not acknowledged. The employee responding insist they have never had a single fit issue. I don;t like having to argue t return a clearly defective item with provided pictures. I don't care how far I have to take it, I will be getting my money back. I hate companies that instantly get defensive and assume their customers are morons. Do not do business with this steaming crap pile of a holier-than-thou company. There are MUCH better quality cases at MUCH lower prices. guess you don't always get what you pay for. "


1/5

2017-07-11

Terrible Customer Service

"I had the worst experience with Sena Cases customer service, all over a $6 shipping charge. I have never dealt with a company with such poor customer services skills. He was arguing with me and I am not a confrontational person. I was baffled at he way he treated and talked to me. I will never buy a product from this company ever again and do not recommend them. "

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5/5

2011-11-22

"Ordered yesterday and arrived today. Fast and efficient service. Called first to see if product was available and ordered over the phone. The cell phone case, for an unlocked Samsung Galaxy S II i9100, didn't seem to fit until I realized the fresh leather was a little rigid. I took the phone out and inserted it again and could see the leather was going to stretch perfectly over the handset. Top-quality product sold by a top-quality company. Will buy again from this company."

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