"They agreed to price match a competitor, however they added a $10 fee, causing their quote to be much higher than the competitor on a $13 fixture. The chat option was tedious, time consuming, and netted a tricky and unfortunate result. Here's the chat transcript:
"11:16:23 PM [Dana] Hello, my name is Dana, how may I help you?
11:17:35 PM [Visitor] I have a need just for glass in a similar fixture. A 7.25 to 7.75" diameter would fit on the top where I'd insert it into the existing fixture and then use the screws to secure it. Is the diameter of the referenced part 7.5" at the area that would be affixed via screws that are similar to the ones that comes w/the entire fixture?
11:18:31 PM [Dana] Our customer service can assist you with this. They will be in Monday after 9:00 a.m. EST. You can call ***-***-**** option 2 Thank you
11:19:12 PM [Visitor] do you sell just the replacement glass?
11:20:24 PM [Dana] Yes and out parts department can assist you with this
11:21:00 PM [Visitor] can I find out the price for the glass today?
11:21:28 PM [Dana] No we have to contact manufacturer and they are not n utnil Monday
11:21:46 PM [Visitor] who's the manufacturer?
11:22:04 PM [Dana] The maker of the part you are requesting
11:22:21 PM [Visitor] who's the maker of the part i'm requesting?
11:22:54 PM [Dana] I am do know this information related to the parts, but pur parts department will be more than happy to assist you Monday morning
11:23:09 PM [Visitor] do you match ebay prices?
11:23:26 PM [Dana] No we do not match ebay
11:23:35 PM [Visitor] why?
11:24:44 PM [Visitor] ?
11:25:40 PM [Dana] I guess I should make that a bit more clear, we are not able to match sites like Amazon Prime where a membership is requored to receive the specials they offer. I have never personally price matched with Ebay. I can tell you our company is great and we think outside the box so I am not going to say no, I am going to say that most liekly are prices will come in lower anyway!
11:26:56 PM [Visitor] ebay has it, new, with 96 in stock for $13.60 or best offer, so I can get it for less, though likely not much less.
11:27:25 PM [Visitor] (sorry, that listing has 12 avail., but same difference)
11:27:50 PM [Dana] I am unable to answer this question, I do not have the information for replacement glass. That is why our parts department will be able to assist you Monday morning.
11:28:35 PM [Visitor] i'm now talking about matching the price on the entire fixture
11:28:53 PM [Dana] Great, what is that model numbber
11:29:07 PM [Visitor] 5326-15
11:29:13 PM [Dana] One moment please
11:30:08 PM [Dana] I am sure, I can beat the price on amazon not requiring a price match
11:30:28 PM [Dana] I am unable to provide pricing in chat, if I can have your email I will send this quote right over to you
11:30:47 PM [Visitor] ebay
11:30:59 PM [Dana] and Ebay
11:31:34 PM [Visitor] ****@****. here's the ebay listing (remember, OBO, so you'd have to do better than the list price): http://www.ebay.com/itm/Sea-Gull-Lighting-5326-15-Webster-1-Light-Flush-Mount-In-White-/171929204426?hash=item2807c776ca
11:31:36 PM [Dana] and I also can provide you with free shipping and no tax
11:31:42 PM [Visitor] same there
11:31:44 PM [Visitor] ...
11:33:23 PM [Dana] I have just sent you the quote
11:34:35 PM [Visitor] what?!? it is much more expensive than ebay.
11:34:47 PM [Visitor] Total $23.00 is insane.
11:36:03 PM [Dana] Excuse me, are you ready the information correctly because that is not the pricing that was sent to you sir.
11:36:59 PM [Visitor] I'm quoting your email: "Total $23.00". A $10 fee was added.
11:37:36 PM [Dana] There is a fee for any order falling under the minimum order fee
11:38:22 PM [Visitor] again, the Total $23.00 is insane. I've wasted my time here, I see.
11:39:04 PM [Dana] I am sorry you feel that way have a great evening
11:39:51 PM [Visitor] i'm going to do a review of this online immediately.
11:40:28 PM [Dana] That is your choice, I wish we could have done business
11:40:44 PM [Visitor] you possibly could have w/o your tricky $10 fee.""