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Verified
5/5

2006-07-19

"This was my first purchase with this retailer and I was a bit worried because teh prices seemed to good to be true and there was only one other review, but it was perfect. I'm glad to say my experience was the same. Good products, good prices, good communication and shipping. I'll certainly buy from them again if the need arises."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Customer service resolving problems
N/A
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
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Verified
5/5

2006-05-30

"This is the first time ordering scuba diving equipment from an online retailer. But I have to say, this shop is the best. They had everything I needed in stock and when I called them to ask a question, Deborah, the sales woman, was really helpful. I expected someone who was just a sales jocky, but she was an actual scuba instructor and knew her stuff inside and out! Anyway I only ordered a couple of things, but they sent it out the next day and it arrived a couple of days after that. I am definitely going to shop with scubamart again! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
N/A
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use