"I found my items for preorder at an excellent price so I took a chance on this company. I am sorry I did! A week after my estimated ship date I hadn't heard anything from this company so I contacted them. They didn't answer their phone but I did get someone on the chat system. They told me my items were backordered and they didn't know when they would ship. I guess no one could have told me this earlier? It was Christmas decor and presents so I didn't have an extra week to wait. They were good about cancelling but that doesn't get me my week back! If you ever order from this company and need your items in a timely manner, keep a close eye on them! "
"I ordered an item through ScifiGenre.com and due to the shipper's error, the item was returned to them. They wanted to charge ME again to reship the item even though I was not at fault. Their shipping isn't cheap to begin with! Horrible customer service!"
"Pros: Competitive pricing on items
Large selection
Free shipping on orders $75+
Cons: Great CSRs but difficult to contact
Shipping under $75 can be expensive
Some sections are overpriced (e.g. DVDs)
Overall: Scifi Genre is a great all-in-one source from miniatures to gaming to comics.
I've ordered a large number of items from SciFi Genre and have yet to be disappointed. In terms of wargaming and hobby supplies, such as paints, Scifi Genre has a great selection. In addtion, the site is priced competitively which buttresses their large selection. I will admit that there are areas that are difficult to price lower than MSRP such as DVDs or Video Games. But for items like that I scour stores like Deep Discount or Fry's. Scifi Genre's forte is the niche audience, from the wargaming hobbyist to avid comic book reader. And in those areas the store shines with its great pricing and large selection.
Everything arrives in a timely manner from Scifi Genre and well packaged. This is especially nice since orders over 75 dollars are shipped free. The downside to this policy is that shipping costs for items under this threshold are more expensive to ship. While I like the free shipping on large orders I would be more inclined to purchase items if I was able to simply pay a flat fee for shipping. That way it wouldn't affect my budget on large orders and allow me to order on small ones also.
I have only had to contact the store once to cancel an item on order. Not only did was the cancellation applied but the store upheld the free shipping (as the order dropped below 75 dollars) because of my frequent business with them. But while the staff is very friendly and helpful, there are some communciation problems. Scifi Genre has a telephone number listed on the BBB website as they are an affiliated member (this is reassuring to know). However, the website does not list any number and only provides email contacts. Had I not been recommended Scifi Genre I would not have placed my first order as I do not feel secure when I do not have a telephone number to contact. So for anyone wary like me, rest assured and just check the BBB for the actual contact number. I realize this is not a decision based on shadiness like many retailers, but moreso that Scifi genre has a very small staff and is more able to handle service inquiries by email.
The bottom line is that SciFi genre has a large website with great prices on all things scifi or even remotely related. Purchase in confidence as this is a well run retailer that is committed to customer service."