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Verified
3/5

2008-08-27

"quick service, lower prices"

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Verified
5/5

2006-03-06

"Super people! Confirmation email, shipping email, fast shipping, freebies in the box, and a follow-up email from customer service to see how the transaction went."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Overall technical support
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-09-25

"This company is wonderful! I've ordered from them a few times now. They ship fast! Also, when I've ordered an insence I didn't like, they've replaced it free of charge without making me send back the inferior insence I didn't like! Amazing! I highly recommend this company! AAA+++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with