"We were facing serious a environmental problem and Santa Clara Systems came thru with the parts EXACTLY as they promised. Would I use them again - Absolutley! They had it in stock and shipped immediately and we received it when they promised. As much as I dislike saying it not all vendors can match their promise with their actions but Santa Clara did and I am confident they will again. THAT is what is critical to us when a process is 30% crippled and we need a part.
Thank you for a job well done!"
"I was recommended to try Santa Clara Systems by my Sales Rep. when our usual Vendor could not supply a Brand new Allen Bradley VFD for our customer. Everyone from Ulysess and then Laura who answered the phone in customer service to Jennifer Lopez and Roberto Morales that send me tracking... AND everyone else that helped me expedite this order for Next Day AIr delivery to UPSTATE NY was AWESOME. Great experience. Thanks again EVERYONE! - Cristalyn Shaw from APPLIED INDUSTRIAL TECHNOLOGIES, BRANCH 2342"
"An emergency unit-down occurred late in the day. I found the pieces I required on Santa Clara System's website and called to confirm the stock situation. After confirmation a quote was received and an order cut inside ten minutes and shipping confirmation received almost immediately. Overnight a tracking number was sent to me and even in our precarious shipping times(COVID) the items were here the next day.
Cudos to all. "
"WONDERFUL company to do business with. Helped us out of a huge bind. Can't say thank you enough!
Crystal Wissink
FCI Automation :)"
"excellent customer service fastest in the industry I thought I was quick no comparison to santa clara system staff Kelly is awesome
thank you
Byron LACHANCE
mag-troll DIST INC
SANTA FE SPRINGS, CA"
"Their invoicing is prompt and accurate. The shipping department properly packs and correctly insures all shipments."
"We had an urgent order which was prepared and delivered really fast to Norway. Responses by email were quick, informative and helpful. Would definitely recommend!"
“We are very happy we were able to get those parts all the way to Norway for you :) Thank you so much for your business!”
"We were facing serious a environmental problem and Santa Clara Systems came thru with the parts EXACTLY as they promised. Would I use them again - Absolutley! They had it in stock and shipped immediately and we received it when they promised. As much as I dislike saying it not all vendors can match their promise with their actions but Santa Clara did and I am confident they will again. THAT is what is critical to us when a process is 30% crippled and we need a part.
Thank you for a job well done!"
“Thank you so much for your kind words! It's an honor for us to help our customers in their time of need and get them up and running again :)”
"One of my first go-to vendors! I know I can get my quotes back almost instantaeously! "
“Thank you so much! We are happy we can provide you with the quick service you need!”
"Quick response on quotes and good pricing."
“Thank you! We always try to provide our customers quick service and competitive prices :)”
"the prices are pretty good, they respond quickly, I've been satisfied so far with them"
“Thank you for the feedback! We strive to keep our service fast and affordable for our customers :)”
"They quote you same day for items, which is really helpful. Quick response time for emails and questions. "
“We are so happy we are able to provide you with the quick service you need! We appreciate your business!”
"We sent a list of parts we no longer used on Jan. 11, 2017. On Jan. 23 Santa Clara sent us a purchase order for the agreed upon price. On February 23, we sent them an invoice for the parts. We have contacted them several times about payment. We received 1 email stating that the person handling our account had been out of the office and would take care of payment. It is now April 18th and we can't get anyone to respond to phone messages or emails. I have requested to either pay the invoice or send our parts back. Still waiting on a response."
“Dear Sir,
We apologize for the delay in regards to this matter. We have been in contact with you to discuss this and the issue – as of summer 2017 – has been resolved between us, with payment received on your end.
This does not represent our standard for customer service and again we apologize in the delay.
Thank you for your business.”
"The quotation was promptly sent to us and the price was right, but we finally did not purchase these items due to other reasons not related to Santa Clara Systems."
“Thank you lpbarillas, we work hard to ensure our customers are happy with the service they receive. I am sorry to hear that your purchase did not go through, please let us know what we can improve on. Your feedback is greatly appreciated. Thank you again.
Julia McKinley
Account Executive”
" Very helpful staff on the phone I had a couple hard to find time delay Relay's Santa Clara have them in stock for the best price "
“We are very grateful for the opportunity of serving you rstamper-32805. I am pleased to hear that you are happy with the service you received from Santa Clara Systems since we specialize in obsolete and hard to find parts. Thank you for your kind comment!
Julia McKinley
Account Executive”
"Responses to RFQ is very quick. This really helps us to reply to our customers very quickly as well.
Thank you !!!"
“Thank YOU for sharing your feedback with us! We are grateful to have you as a customer and look forward to continuing business with you. Thank you again.
Julia McKinley
Account Executive”
A rep from Santa Clara Systems, Santa Clara Systems, has responded:
“Crystal,
Thank you so much for your business! We hope to continue to provide quality service for you in the near future :)
”