ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs

Full Rating Profile + -

Product & services pricing
5.83/10
Chance of future purchase:
2.08/10
Shipping & packaging:
2.08/10
Customer service:
0.42/10
Return/Replacement policy:
1.00/10


1/5
2018-09-22

False advertising

"I purchased an iphone 8 on line over two months ago. When I purchased the phone there was a Sams promotion going on that upon activation, you would receive 150.00 gift card. Needless to say, I have not received my gift card. I started to call the 800 number - which is the only avenue offered by Sams club to resolve an issue. Two months later and 8 calls with different representatives telling me something different, I still do not have my gift card. My only recourse at this time is to write a detailed letter of every phone call/who I spoke with and send it out to their executive team. I also decided to share my experience with every potential buyer so they do not have to go through the same experience I have. In this day and age, how is a company allowed to falsely advertise a promotion to a consumer and not follow through? Shame on me for not looking at their ratings prior to purchase, BBB they are rated a C-, this site one star - never thought a large company like this would misrepresent a promotion without consequence. I will continue to post through every social media site to warn consumers of their business practice. Shame on you Sam's Club. "


1/5
2018-08-28

Slip and fall and they will not take responsibility

"My sister slipped and fell in their store because there was liquid on the floor.She has a torn hamstring and a chipped bone, she needs an MRI and will have to take time off of work. Sams has the whole incident on camera and say they are not liable. What an irresponsible company!!!"


1/5
2018-07-31

a series of errors

"First, I will tell you what I am sure of. I ordered a cabinet from them online. When I received it, it was a different cabinet from the one on their website. I called for a refund or exchange. The agent suggested that I return it to my local club. My local club closed five months ago and the nearest club is now 70 miles away. I explained that to the agent, who then arranged for a Fedex Ground return label. I also told her that I could not find the item I received on their website at all. She told me that Fedex Ground would pick up the cabinet the next day. She told me that they would issue a refund. She emailed me that return label. I packed the cabinet up and placed the label on the package. While I was speaking to the agent, which took more than an hour, I examined the package. The packing list showed my address in Syracuse, NY. But there was a shipping label on the package for Madison, AL. After waiting four days for Fedex Ground to pick up the cabinet, I put the large cabinet in my small car and brought it to a Fedex location. I have received an email from Sam's Club indicating that they have issued a refund. I am now waiting for my credit card statement to see whether they did. Now I will tell you what I believe happened. Sam's Club ordered an item. It may have been a different item than they planned to order. Or their supplier may have sent the wrong item. Or Sam's Club may have planned to change their website to reflect what the item actually was, and not done so. In any event, they shipped it to the customer in Alabama, who returned it. When it came back, again they did not check it against the website. And the wrong item made another trip to me. Finally, I will tell you my plans. After 26 years as a member. I will let my membership lapse. They closed our local club. This latest order was incorrect. We recently moved from Plattsburgh, NY. Two club trips ago to the Plattsburgh club, I had to return the merchandise as defective. Sam's Club has had three strikes. I am declaring them out."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2018-07-05

Waste of time

"It may seem like a great idea to use your free plus member benefit and have items shipped...it isn't a great idea. Head to the store or use someone with experience like Amazon. I ordered 3 items recently and chose to have them shipped because I didn't need them for a week or so. When the box showed up only one of my items was inside. The box said it weighed 24.85 but when I picked it up from FedEx it weighed 3.70 pounds. They also tried to tell me that three large items fit inside a 13x11x8 box. One item fit inside. Dealing with their chat to get my items or a refund was absolutely horrible and ridiculous. Them telling me that they would refund the items as a "courtesy" and implying that I really did receive them is horrible customer service. I offered pictures showing only one item fit in the box that included the tracking label visible in the photo but they aren't actually set up to receive anything logical like proof. They just want to make you feel like you are trying to get one over on Sam's Club. "


TOP REVIEWER!
1/5
2018-06-24

Terrible, just terrible

"This review is for the online operations of Sam's Club (samsclub.com) I ordered a couple of Sam's gift cards. The way their gift card activation is supposed to work is that they ship you the card and email you the activation codes/instructions, which you can then use to activate the card online. This is great for security...except the activation email in my cases came waaayy later than the card (which came in the mail) or did not work to activate the card properly. Oh, and they billed my credit card many days after the delivery, so I had to go back and make sure my card hadn't been compromised. Fun.

I called Sam's customer service, and they had no idea what the activation code was...the rep had me try everything from the PIN on the card to the last x numbers on the card.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5
2018-06-06

Worst experience i've ever had with a company.

"Placed an order almost 4 days ago was given a guaranteed delivery date of june 5 or june 6 at the latest it's now june 6 and my order hasn't even been shipped out yet. I contacted customer service four times now 2 of those times I was told that "my info was sent to the right people and that they would get back to me" never happened. The third time after giving my info they never even messaged me back and now the fourth time they're just now telling me that that's just an estimate and that "you're order may or may not ship out today it may take 5-7 days to get to you or it may not and that it may be a few days later or before on what I just told you" to me that's a bulls*** answer. Never in my life have I been given a estimated delivery time that was that off, even with that aside I could've handled that but the fact that their customer service was very unhelpful and it
took me what four times to get an answer, a textbook answer about shipping at that.They sure as hell took my money as soon as I placed the order but have been avoiding me when it comes to my order and have yet to ship it out. This is my first time dealing with samsclub and definitely my last.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2018-05-09

NEVER trust a Sam's Club review.

"Sam's Club emailed me to ask me to give a review on a recent coffee order. I wrote a review telling that it was a "great deal and a great price" later I received to following email asking me to change it.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It cannot be published to the website, but.. — (I like how they add "but...)

Hello (My Name),

Your opinion is very important to us and the Sam's Club community. We appreciate you taking the time to write a review on Folgers Classic Roast Coffee (100 K-Cups). Unfortunately, your review did not meet our guidelines for posting on our site.

Your review cannot be approved because it:

is vague or needs more detail

Edit your review

We encourage you to review our guidelines and resubmit your review on Folgers Classic Roast Coffee (100 K-Cups) .

Thanks again,
Sam's Club
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I wrote them back to tell them don"t ever ask me again. It is not my review if they tell me what I have to say.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2018-04-23

If there were 0 stars I would pick it!!

"Bought a savannah pavilion online because the store said they wouldn’t be getting any and the price was 1,599.00 when it was 799.00 at store before!! We bought it and pd total of 1,710.00 now I find out it is at the store for 1,299.00 and they won’t give me the price difference because they said they don’t match club prices!!! Whaaaaat?!! It’s been a week since I bought it !! Are you kidding ? Never will I buy from online again I had a similar experience with a large rug I bought online also !!! Done done!! No wonder they are closing Sam’s everywhere!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2018-03-29

Shipping/replacement

"I ordered over 30 items to be shipped from Phoenix Gilbert store to Show Low, Arizona. The box came damaged to the point that the contents was almost falling out. And my large bag of dog food was ripped open. It was delivered by FedEx and the driver took responsibility for both box and bag of dog food. I called to the store and was told that I had to bring in the dog food bag, my membership card and my paperwork. I told the lady on the phone, I don't have the bag, FedEx took it. She said well you will have to come in with the paperwork and hung up on me, I was still asking a question. I'm mad. I pay good money to have a membership. I live three hours from the store. I had my items shipped for convenience. I bought over $500 worth of supplies there. The box was poorly packaged and the dog food was not packaged at all. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2018-03-23

SAMS REFUSE TO HONOR THEIR WARRANTY! HIDDEN TERMS THEY DON'T DISCLOSE!

" I bought a battery for my 2007 PT Cruiser. I bought a more expensive battery because it came with a full 3 year warranty, than their cheaper one. This was May or June 2015. The battery failed within the warranty period (March 2018). The battery was taken to Sam's Club, who tested it, and they agree that it failed within the warranty period. So what's the problem?
Sam's claims you must be a current member before they will make the exchange.
If I buy a new membership they will exchange it for me.
The battery says it has a "3 year full replacement".
The card above the item says it has "36 MO free Replacement"
The website agrees there is a 3 year warranty.
But despite this language SAM's says I only get the 3 year free replacement if i'm still a Sam's member!!!
If true, why didn't SAM's disclose this at the time of purchase? Why wasn't this on their printed materials and website? If this hidden/silent unwritten term had been disclosed to me I probably would not have bought it. (I had had a Costco membership and bought that year SAM's to see which I liked better. Since I had decided to go back to Costco that "warranty" was worthless crap!)
The point is anything you buy from SAM's has NO WARRANTY unless you remain a SAMS CLUB MEMBER

"


2/5
2018-03-17

Glorybee

"I purchased 5.18 lbs. chicken **** at $1.98 per lb. for $10.26. When I unwrapped the chicken, I noticed how heavy the container was. In the bottom There was a watered down sponge that weighed 1.4 lb. and the chicken weighed 3.78lb. Consequently, I paid $2.71 per lb. false advertising. Sam's doesn't show the discount coupon until everything is charged. If something is missed, you have to go to the service desk which I didn't due to the line ar the service desk."


2/5
2018-03-13

Apparently the experience you have while getting a product shipped isn't allowed in a review?

"I wrote a review about a product that I had ordered and had shipped to my house from Sam's Club. Love the product - was SO unhappy with the shipping, lack of communication and the fact that I had to contact customer service 3 weeks after my product was out for delivery and returned to store for damages. My review was then removed because I mentioned shipping and was told to read the guidelines of reviews. There is nowhere that I can see on the site to leave a complaint or review other than on my product and the fact that they removed my review for being honest about my purchase experience is ridiculous. If I could get the item anywhere else I would definitely go elsewhere to buy it. "


1/5
2018-03-13

club pickup

"Tried it trice, the first time it was not ready, I was there twice as long as it takes me to shop, Second time spent 30 minutes in line only to find out it was short, Same products not available Dr, pepper has been out 3 of 4 trips to this store. Computors in this store need upgrading, Employees complaning about them not working right 2 of the last three time in this store. When picking up Pizza crust here it is most of the time in the back which creates another wait. You closed the best service store in Nashville tn. I Hate this store at Antioch.
"


1/5
2018-02-20

Horrible customer service

"I have been a loyal Sam’s Club member for 17 years. Over that time I’ve spent over $70,000 in products from my local club store. After I tell you this story you’ll understand while I’ll never spend another dime there again. My wife and I were looking to replace and upgrade our mattress and bed frame. I found a nice deal on a 12 inch memory foam mattress and frame set for $699. The seller Zinus had good reviews on the mattress so we decided to make the purchase. I bought the set on 02/02/18. The tracking numbers were sent and I waited for my 3 piece shipment. My mattress arrived first on 02/09/18. We were very impressed with it. My frame brackets arrived on 02/12/18. I thought ok I better call because it said everything was delivered but I had no frame. I called customer service and spoke with “ Lamont” I think. He assured me they just forgot to ship the frame even though they printed a shipping label for it. He spoke with the company and assured me it would be shipping the next day. I was to receive an email confirmation with in 24-48 hours. About 10 minutes later I saw an email in my inbox with a customer support number from Zinus. Lamont had sent an email through their web portal that read “ i bought a mattress and didn’t get my frame” that was all he did. I talked with Zinus who said Sam’s would need to order the frame and have it shipped since it was an internal problem. Phone call #2 with “Shakira” she said she would figure out what’s going on and give me a call back with the shipping information. I should be receiving a call in one to two hours at the latest. A week later I still haven’t received that call. Two days later I called back and spoke with “Bobbie” she was appalled at what happened and said she’d get it expedited within one to three days. I should receive an email confirmation within 24-48 hours. Five days later I still don’t have a confirmation. I emailed customer service this time with my complaint and “Luis” assured me my tracking info was on the way and I should receive my bed frame any day. That was three days ago now. I called to check on it tonight and talked with a gentleman whose name I can’t pronounce because he sounded as if he had a mouth full of marbles. He gave me the original tracking number and told me it is now Fed Ex’s problem and they’d be calling me tonight. Four hours later I’m writing this review after cancelling my credit card payment to them and I still haven’t received a call from Fed Ex concerning the shipping label that was printed or the frame that was “forgot” to be shipped. Good by Sam’s club. It was nice doing business with you until I needed your customer service. I’ll drive the forty miles to Costco and spend my money there. I would highly advise anyone wanting to order online from Sam’s to not do it. Use Amazon. You may pay a little more but it’s worth the cost not to have to deal with these idiots. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5
2018-02-17

Poor customer service

"Some employees need to be taught what good customer service is. What good manners is. Need to smile, be courteous, and caring. Visited the new deli today for the first time, ordered chicken nuggets and fries.both were burnt and cold. When questioned about the nuggets looking burnt, was told that they were not burnt and they are cooked in the oven and not deep fried. Heard them making a remark as I left the counter. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges