ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.63/5
Customer service:
4.44/5
Return/Replacement policy:
4.69/5
Featured Review



Verified
5/5

2024-04-27

Great service

"Tried to order online and wouldn’t accept payment. Called and they were very helpful."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-27

Rug

"I received my rug today and I am so happy with it. I couldn’t have asked for a better selection, colour quality for the price. It’s beautiful. I’m so glad my granddaughter told me about this company. If I ever needed another rug, I would go back to this company again. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
4/5

2024-04-26

The rug is very nice, but the delivery was not so good.

"Everything with rugs.ca went smoothly.
The only problem was with UPS on delivery. They changed the original delivery time by bringing it forward 24 hours, then failing to make this delivery. They then changed the delivery time back to the original time and date. This caused me to have to change my schedule twice, which was irritating.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-25

Great Price, Great Rug

"The purchased rug was great, in fact, I have now ordered a second rug. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-24

"Very good customer service . I ordered the wrong carpet size . Cancellation and refund was a very easy , quick and smooth service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2024-04-22

On its way

"Very good so far, good site for searching the rug that I expect in a few days."


Verified
5/5

2024-04-21

The only place we would ever buy a rug

"A friend recommended rugs.ca years ago and this was our 4th rug from them. It's always a 5 star experience, from the unbeatable selection, to the quick delivery and outstanding quality. Our other rugs are still soft to the touch, transform the space and look like new. This one is no exception!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-20

Indoor outdoor

"No issues looking as selection and sizes. Very easy to navigate on website, fast service when I ordered. Gave me notification as to when it would be delivered. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-19

Very happy with shopping at Rugs.ca

"The selection and search optons for rugs was excellent. I found just what I wanted after a couple of hours. I placed my order and within a few days my rug was delivered. The packaging was perfect and the little 'booties' on the end of the rolled up rug was a nice touch. Will definitiely use again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-09-23

Always a home run

"I haven't had a bad experience with rugs.ca yet. I haven't had to talk to any service people frankly because all the rugs I have gotten have arrived in a timely manner in great condition and as described. Nothing but good things to say! Looking forward to receiving my next purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-19

Online shopping was great. Huge selection of rugs and sizes.

"Very good so far but haven’t got my rug yet"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-04-18

smooth buying experience

"Easy to navigate for rug search. Rug arrived on time and as advertised. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-18

Love my new rug

"I purchased an indoor/outdoor rug. Love the texture and look. It is exactly as described on the website. Also impressed with your free shipping and speedy delivery. Thanks."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-17

great to deal with

"searched on line found what i waanted and order was simple and noww on there way"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-04-17

Super

"Excellent’ Price,delivery, carpet super "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges