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Verified
1/5

2011-11-03

"2 weeks ago I ordered a replacement bulb for a movie light. Last week when I inquired the whereabouts of the order he replied I should see it any day. Well it's week 2 and it is still not here and now my e-mails are being ignored. Rostronics has taken my money and has not shipped my item let alone give me any real information if I will be getting my item. Caveat Emptor.

P.S. The invoice # I left is void, my e-mail client crashed last week and my .dbx file became corrupt so I cannot access my order confirmation e-mail. I did receive it right after ordering though so I know the order had went through. The date is my best guess. I ordered 2 more items from other vendors later that week and both have arrived in a timely fashion.
"

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Verified
5/5

2006-01-12

"Rostronics has consistantly provided me with quality lighting equipment at unbelievably low prices. My orders arrive quickly and in excellent condition. I'll definitely order from them again."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Overall technical support
Being easy to reach
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Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
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Overall web site
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Verified
5/5

2005-12-19

"I was hesitant to place this order because there was only a single review of the company on resellerratings.com, but I was desparate to find good lighting at a reasonable cost, and I found there price to be unmatched, so I took a shot.
Rostronics came through in every way. Fast deliver, the product shipped on time and was carefully packaged, so that everything arrived in the appropriate amount of pieces. Tom at Rostronics was quick to respond to my e-mail inquiries after the order was placed, and his response was courteous and professional. I will definitely order from them again.
"

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N/A
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Is committed to quality products and services

Verified
5/5

2005-03-15

"I found this company to be quite helpful in assisting me to make my decision about which lighting equipment to buy, and their prices also seemed quite competitive. The order was shipped promptly. Although one of the lights was missing a knob and one of the stands appeared to be scratched, they quickly sent out a replacement stand along with the missing knob. Based upon my experience they appear to be an honest and reliable company that will not try to sell you anything more than what you want. I would definitely do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability