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Product & services pricing
3.75/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5
5/5

2022-03-01

Customer Service at its FINEST

"We placed an order and chose the wrong parts. John, from Rokland, personally called and made us aware that these items wouldn't work together and had us update our order right there with him so they didn't ship the wrong parts. My order was updated immediately and we were sent an email confirmation reflecting that.

Well done ;)
"

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5/5

2020-08-26

Superb response, shipping, product quality - thanks Rokland!

"I ordered an Alfa AWPCIE-AX200U from Rokland a week ago. Great price, free shipping. I put in the wrong address, but Jason responded immediately and got it corrected. Received the part just now ... it was perfectly packed, and works flawlessly. Now my bargain-basement 9-year-old Toshiba PC is Wifi6-enabled! Thanks Rokland!"

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5/5

2017-12-22

Customer service #1

"I don't normally take the time to review a company because its hard to judge a company when everything goes great. However when everything doesn't go great you can truly determine the company's worth. I give Rokland five stars for their customer service. You can't find a better company to do business with. "

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Verified
5/5

2009-08-12

"I've bought a lot of stuff off the internet and had some great customer service -- but I have NEVER had such fine customer service as I received from Jason O at Rokland.com. I was having trouble with a wireless antennae (my internal Airport card died) and was looking for a replacement to the replacement (I ordered another device that kept bouncing me off line -- arghh!) . Jason suggested the Clipper b/g/n USB Adapter -- and it works incredibly well, it doesn't stick out of and potentially damage my USB port like the MaxPower stick-design antennae did. But what's really amazing is the time he took to help me with some questions, make some creative suggestions, and stick with me long past the close of sale. I AM impressed. I'll buy from Rokland again -- great company. "

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Verified
5/5

2006-10-21

"I purchased 2 Cingular sim cards from them since they had the lowest price I could find. I ordered late on Tuesday, they shipped on Thursday morning and arrived Saturday morning. Not bad for free shipping.

The sim card activated right away and are working great. Great company.
"

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