"I ordered a shot for my puppy I picked overnight shipping which was $40 and some change and I didn’t receive my item until 2 days later no credit back yet or nothing just a email to send product back if it’s warm I will never shop here again unless they make it right"
"I ordered the product overnight. I paid $35.99. It said it would be there next day showed up a day later. Called to see about overnight fee. They argued I ordered too late. But the website said it would be there next day. I had reciept but it didn’t say date. Both customer service and manager was basically too bad here is $14 she said was half. That’s actually $17.50. Bad service and professionalism. I have 2 dogs and 5 puppies but I’ll never use them again. I will spread the word"
"On closer inspection of pictures realized the bowls I ordered were too small, and would get here too late to be of service,called to cancel order within 5 minutes. Customer service tells me it's too far along in their system to stop the order, and then I asked if I could just send it back and they said they will not accept returns ,poor business. "
"Have ordered from Revival multiple times and they have never been anything but awesome. On the phone they're knowledgeable and helpful. It's no wonder so many breeders use them for supplies. To the lady that used solojec-9 for baby puppies- you're an idiot and shouldn't be breeding dogs (and certainly not vaccinating your own) if you don't know that lepto vaccine is not advised for pups, and not needed for most adults. "
"hello my name is ellie and i want to tell you all that do not order and buy the Solo Jec 9 anymore! ive lost one puppy the other day and another last night out of my 7 pups. now im left with 5 and two are currently suffering and at the edge of death! REVIVAL STOP SELLING SOLO JEC 9!!! L4 ISNT A DRUG FOR A PUPPY!! YOU OR THE COMPANY EITHER STOP SELLING THIS OR CHANGE THE LABEL SAYING WARNING THIS IS NOT FOR A PUPPY UNDER 12 WEEKS OF AGE!! PEOPLE CAN FILE A MAJOR LAWSUIT BECAUSE YOU GUYS WONT TAKE ACTION FOR ANY OF THIS BUT GIVE A NUMBER TO THE MANUFACTURER. THIS IS PURE NEGLIGENCE AND FALSE ADVERTISEMENT! THIS VACCINE IS KILLING DOGS! NOBIVAC L4 AND SOLO JEC 9-10 ISNT RECOMMENDED FOR PUPPIES! THE SIDE EFFECTS ARE ABDOMINAL PAIN WHICH CRYING OCCURS,VOMITING,LACK OF APPETITE, DIARRHEA,JAUNDICE(YELLOW BELLY) DEATH.
CUSTOMERS BE WARNED!!! REVIVAL ANIMAL HEALTH WONT CARE ABOUT YOUR DYING PET! BECAUSE THEY DONT WANT TO BE LIABLE FOR IT! THEY DONT WARN YOU ABOUT THE DANGERS OF THE PRODUCTS YOU BUY FROM THEM. YOUR PET WILL DIE EVENTUALLY WITHOUT YOUR KNOWLEDGE. IF YOU HAVE A JUMPY PUPPY, AND THE PUPPY SUDDENLY DROPPED FROM HIS HAPPY STATE, AND YOU BOUGHT A REVIVAL PRODUCT? BLAME REVIVAL FOR YOUR DOGS DEATH! "
"Terrible customer service. Received an email stating the order was damaged by FedEx and returned. They said they were out of stock and didn't know when they could get more. No attempt to find another supplier or refer me to another place. Coincidence to get the last 4 bottles and then have them damaged by FedEx. Poor customer service. "
"I found out this website about 3 yrs ago, and have been ordering back and forth. However price is high when it comes to fish antibiotics and other stuff, but great customer service. I remember one time my Oxy mate got broken package, they have given me a replacement for 2 day shipping with no charge. They followed up with my order and make sure i don't have any question regarding some of the product such as dosage...
I would like them to lower the price for free shipping instead of 99$.. Thats the only reason that i have four stars, plus the comparable price. Overall its good to shop there as breeder"
"I have ordered from revival for over 8 years.. as a responsible breeder I always want the best for my babies.. I call and say what I want a supplement for and they reccommend one of their amazing products! Customer service is amazing.. products are AMAZING!!! I'd refer them to anyone anytime anyplace!!!"
"Ordered an item for 16.99 on Thursday and paid an additional 31.99 for overnight shipping and did not receive my item until Monday. I called customer service three times starting Friday afternoon and finally spoke with someone in charge. I requested at least half of my shipping fee back and was told that because I was a first time customer< they were willing to give me 5.00. I told her to shove it up her ass. Horrible customer service!! Horrible!!"
"Have placed multiple orders with Revival Animal Health and always have a wonderful experience. Customer reps are extremely knowledgeable and I cannot think of another pet supply company that has such wonderful phone reps. They truly care about you and your animals. Even got the chance to ask Dr. B, who is their veterinarian consultant, questions and he has helped with some issues we were dealing with our dog. Also love the ease of use with their website when I go online to order. Two thumbs up and keep up the good work Revival!!! "
"I've ordered from Revival many times and never had a problem. I had some questions about how to use a product and when I called in the lady talked me through what to do and was very helpful. She knew a lot about worming and taking care of puppies. The shipping is very fast, too. "
"I ordered from Revival Animal Health and they have outstanding customer service! I mistakenly ordered the wrong item and spoke with Heidi in the customer service department. She was very helpful and helped correct my order, I'll definitely be buying from Revival again soon. "
"I ordered some vaccines via overnight delivery. My vaccines were delivered FIVE DAYS AFTER SHIPMENT! (Fed Ex strikes again.) Revival tried to tell me that these vaccines were still stable if they're "cool to the wrist." Not cold, mind you, but "cool." I can leave a can of soda out, at room temperature, and it will feel cool to my wrist!! If vaccines stay stable for 5 days, then aren't they being hypocrites when they insist on expedited delivery for their vaccines? Seems they want to have it both ways! Furthermore, they initially assured us the order would arrive only 2 days late, meaning they didn't need to ship me a fresh supply, BUT IT DID NOT. Then they promised they would ship a fresh order on Monday (yesterday) but guess what?? They were dishonest because my order was NOT shipped. Meanwhile, my babies needed their shots yesterday (Monday) and I ordered the vaccines to arrive four days prior to Monday. I understand that Revival can't control FedEx, but first Revival told us what they thought we wanted to hear, even though it was false. Then they tried to tell us vaccines that have been out for 5 days could be stable?! Now, I'm being told Revival will FINALLY ship out a replacement order ASAP, but I don't know what to believe?! Revival let me down twice over the same vaccine order, first promising the order would arrive only 2 days late, then falsely promising they would ship out a fresh order first thing on Monday (yesterday). The truth is, they were just stringing us along, waiting for FedEx to get their act together and deliver the vaccines several days late. I can't express my disappointment with Revival over their apparent dishonesty and lack of concern over something as crucial as vaccines. I guess they need to ask their vet what it's like to see a litter of puppies get sick with parvo! :(
UPDATE: WE DID NOT GET OUR ORDER TODAY. However, we did receive an order number for our vaccine replacement. However, after the entire, unopened box was picked up by FedEx this morning, Revival has reordered the vaccines ONLY, when I had several more items that were in the box that FedEx picked up! This means more hassles, as if this order hasn't been enough of a problem! I will never, ever order vaccines from Revival again, especially after they tried to convince us that vaccines were fine after being in the hands of FedEx for 5 days! What compromises are they making in their store with vaccines that the customer is unaware of?!? The lady we spoke with today said they're a small company and are overwhelmed with orders. Excuse me? As long as they've been around, they should be well set up for their customers. ...and if they're such a small company, why does the right hand not know what the left hand is doing? Besides, nothing excuses all the falsehoods their customer service told us. Nothing."
"DO NOT ORDER FROM THIS REVIVAL ANIMAL HEALTH. Anything you return they will make you pay for shipping and a 20% re-stocking fee! This is outrages! This is like sending them back there product for free so they can turn around and re-sell to make a profit twice. If you need to order, order from 1-800petmeds, petco, or petsmart....if you return any items they will pay for shipping and no re-stocking fee.
REVIVAL ANIMAL HEALTH IS A CON COMPANY AND RIP-OFF. Buyers beware!!!!"