ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

5/5

2020-07-31

This is the place to get your lens replaced!!!!!!

"I sent 2 per of eyeglasses. Just got them back. Great! When getting your new script , the stores tell you they cannot put lens in old frames. They just want you to purchase new frames. Nothing but a rip off. Try ReplaceAlens.com you'll love this service . "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-08-20

Great for cycling

"Needed more coverage for my eyes when I ride my bicycle. The Altice Durango frame was a perfect fit with Transition Extreme lenses. My bike riding now is so much more enjoyable. Great service. Thanks ReplaceAlens!"


Verified
5/5

2015-01-05

"I purchased 2 pairs of designer frames online and sent them off to replacealens to have my prescription put in them. Well, the prescription that I got from the doctor was incorrect so I was very disappointed. Even though replacealens was not at fault in the slightest (the script as written was accurate in the lenses they put in) they did discount me 50% to replace the lenses again. They even sent back one pair first to have me check and make sure that the new script was accurate before processing the second pair and upgraded my shipping to get them to me quickly. The staff were very friendly and professional through this whole process and the manager that I dealt with (Martina) remembered my name and situation each time we spoke. I can not recommend them highly enough."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2012-08-20

"We are very satisfied with the product and service provided by ReplaceALens and would recommend them highly! I enjoyed courteous phone support on questions I had, the turnaround after order was prompt and well statused. The new lenses arrived well packaged and met our expectations in every way. Well done!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-06-25

"Just got my 2nd Pair of lenses from ReplaceAlens. Love these guys, sent them a pair of frames I got on the net for 200 less than the store, sent them off and got them back today. Perfect, slipped them on and no adjustment needed. Three tier progressives, high definition, and premium anti-glare. Magic ! Don't over pay.......and give these guys your business, you'll save money and get a great result ! Bravo Replace A Lens ! Keep up the good work !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-02-09

"I can't say enough GOOD THINGS about ReplaceALens.com. I've been getting new lenses from them for about 8 years and they are EXCELLENT. All you need do is send them a current prescription from your optometrist, your eyeglasses, the order form which you print off thier website, and a check for the amount calculated off the order form. In about 10 days you get your glasses back with the new lenses installed and your old lenses returned. They do single vision, progressive bi-focals, tri-focals, prescription sunglasses, tints, mirror coating, anti-glare, anti-scratch and pretty much anything else you might want at VERY LOW prices. Progressive Bi-focal lenses from the optical dispensary at my optometrist cost more than $300, but from ReplaceALens the EXACT SAME prescription with all the same options cost only $89.50, (saving me $210). If you want to save money on eyeglass lenses, this is the place to go.
GOOD JOB ReplaceALens ! ! !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-01-18

"Fabulous! Great prices. I have been using them for about 4 years"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-11-17

"Extremely fast service with new prescription lenses an frames. Perfectly satisfied with both product and service received! Will use again and highly recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-14

"This is my third order from Replacealens. I am very satisfied with the results of each order. I think the price and service are fantastic. I try to encourage my friends to use it but they must still enjoy paying 10 times more at optical stores. Not me !!!!! I'll be back again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-19

"This was a little leap of faith. I just purchased some great frames from Shuron and wanted to get the best possible price on bifocals. ReplaceALens had the best price by a wide margin. So, do I trust a company I never heard of with expensive frames and the tricky task of fitting bifocals without a face to face measurement session? Yes, and it worked out great. Next stop, killer Ray-Ban Rx sunglasses. I'll be back!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-20

"WOW! Wonderful! I just received my first pair of two pair of spectacles that I sent to ReplaceALens and I am completely impressed. I purchased two pair of frames from Warby Parker in July wanting progressive bifocal, transition lenses in both. ReplaceALens stepped up to the challenge and far exceeded my expectations. Their customer service personnel maintained contact with me throughout the process. I highly recommend ReplaceALens and will continue to use their services in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-05-04

"I had received my sunglasses yesterday and have to say that the lab did better job than I had expected. They shipped to me for free since my order was > $100. They fitted the new sun lenses to my hard-to-work-with frame beautifully. It seemed as that the lenses they use are much better quality than the major optical chains I had services with before. Well done. I totally support small businesses who do good jobs for the customers with a straight forward and honest attitude. Thank you, Matt. from California."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-03-11

"I found ReplaceALens on-line while looking for DriveWear lenses for sunglasses. I tried to get the lenses through my eye doctor's office, but the staff there wasn't much help. And, they wanted $269 for the lenses plus frames. DriveWear lenses at ReplaceALens start at $79!!

I sent in a pair of Silhouette sunglasses that I loved, but were not polarized. I got my chassis back with the new lenses, and perfectly done. Now, not only do I have polarized lenses in my great frames, but they are transition, in the car and outside! I am very pleased.

The customer service was great. I had a couple of questions before I sent the order, so I called. They answered all of my questions and I sent in my glasses and order. They sent a confirmation e-mail when they received my order. Then, they sent me another e-mail when they sent out the completed order, along with tracking information. They also included my original lenses in the return box. Very professional, great quality, great service. I will be sending in another pair of glasses for the same treatment.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-03-10

"Received my order today by mail. I could not be more pleased. The quality of the replacement progressive polythin lenses is better than the original pair in terms of clarity and my ability to see. Given that I sent my order via mail from S.E. Michigan to Denver, the two weeks that it took to receive the return order is reasonably quick. I am so pleased that I am sending a pair of RX sunglasses in for a new set of polarized lenses. This worked out better than I ever expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-01-30

"Had no problem with this prescription eyeglass order. I would DEFINITELY order again from this business!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A