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Product & services pricing
7.50/10
Chance of future purchase:
0.00/10
Shipping & packaging:
0.00/10
Customer service:
5.00/10
Return/Replacement policy:
0.00/10
1/5
2019-01-12

2nd worst business experience we've had ever

"They'll take your money and then call you with security questions to prevent fraud. Great! Preventing fraud is a good thing. Except when the questions and answers to choose from don't make sense but you have to choose an answer. Then they want you to sign a pdf (not digital signing, but physically signing) stating you are who you say you are.
Anyone can sign something and return it, which doesn't seem a good way to prevent fraud. I don't have a printer and haven't needed one in a long time, and don't have access to one. I live where there is no internet but on the phone. So I sent my drivers license. That should prove I am really me, right? Nope.
They sent an email politely refusing my order. Thanks for wasting an entire business week and delaying the open of our restaurant!
Whatever company they use to mine public records to ask those security questions needs to get their details in order.
I've been ordering things online for years, have a 100% ebay rating on over 800 purchases over the last 10-15 years, and now lost a week because some stupid bit in a server is 0 instead of 1 because of a flawed set of questions and answers. Seems like they could have asked for copies of utility bills or something.
I recommend you stay away from this poorly rated company. The risk to your schedule might be too great.
"

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1/5
2018-06-25

terrible

"delivering my 3 door cooler was terrible. they use Estes company to deliver it. waited almost a week and no info about when will they deliver it yet"


5/5
2018-02-09

Quick responses and Easy working with

"Purchase was simple and deliver was fast, Paul was great to work with. Had a problem but they quickly got it resolved, Britney was great to work with. Would recommend in the future."

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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5
2017-05-09

needed commercial refridgerator fast!

"Little Kitchen Pastries in Meridian, Id. recently had the opportunity to purchase a 2-door refrigerator from Reliabuy. What an experience! I talked with Paul on several occasions. My questions were answered with extreme professionalism & return calls were made in a timely manner. Our previous appliance was at least 20 years old, so when he got a desperate call for quick action, he 'made it happen". Our order was placed & delivered in less than 5 working days. I just wanted to say a very big THANK YOU to the company & its excellent staff for the great customer service. When Little Kitchen needs another appliance, Reliabuy will definitely be "on our radar". Thanks so much. John , Little Kitchen Pastries."