"VERY POOR SERVICE. POOR CUSTOMER SERVICE.

(I have since moved to mydomain.com and have been quite happy & they are cheap)


The registerfly services are really provided by multiple loosely connected organizations. The gaps created by this is quite apparent in trying to use their services.

I tried unsuccessfully for over a dozen hours to configure these services to provide basic DNS management and email forwarding. Lots of broken links, non-functioning interfaces that seem like something needs to be configured somewhere else first.

Twice (in a three week period) I get thru on their "live chat" but the person I connected with only understood part of the full picutre, since they only worked for one of the loose companies.

All I wanted to setup was basic DNS and email forwarding. After a dozen hours of banging my head (with almost no documentation or customer support) I gave up.

save yourself pain. avoid these guys.



(I put my account name in invoice number above, their confirmation email does not contain an invoice number) "

"Stay away from this company if you can. Their customer support is a joke. I submitted a request and never heard from them for over a month.

Thanks to mommadillo for the instructions on getting the auth code. I am moving my domains away."

"Hello Everyone


This is my Story with RegisiterFly.com they have Ripped all my Domain name .. that i have Regisiter with them ..


Sinise i Regisiter my Domain name with them i did 2 year the email i use with them is one of the domin name that i have with them in the same account that doma in name have expire and when i try to renew the domain name i forget my password i try to contact them i call there company sending them email and no respond to any of my call or email .. after 1-2 manth from trying to get in touch with them .. they answer my call .. i ask them that i need to renew the domain name and will give them the same visacard that i use before to renew the domain name after they know that i forget the password they asked me to find the password i ask them to renew the password so i can Reset the password the answer from them NO

So i have no choise i try to search for the password but no luck right know i have 12 Domain name with them and all of them are gone .. and they add their ads/ and also trying to sell it



well i dont no if there is other chance to retern this domain name back to me or no and i hope i can do this because this one of the domain name i have worked so hard paying alot of money to ads the domain name and many many more ..


but i think there is no chance to get it back from reading to many guys that have the same problem with regisiterfly....


Thankyou
A A A S
"

"Please beware of this company. I attemped to register a domain recently and four times it failed - each failure reportedly costing me 0.00$. WRONG - $9.99 charges for all four failed attempted to by the same domain, customer service will not respond and the phone help seems to be chronically offline. I am writing this to warn people to stay away from this, and avoid the troubles myself and many others are going through."

"DO NOT DO BUSINESS WITH REGISTERFLY - THEY **WILL** RIP YOU OFF!

I paid for two renewals this past Monday, and will most likely lose the domains. They now show as expired, so I'm unable to get the authorization codes I need to transfer them to another registrar. RegisterFly does not respond to support requests.

How to get the authorization number for your domains so you can transfer them to another registrar:

1) Log on to your RegisterFly account
2) Click the "Manage Domains" tab
3) Click the domain you wish to transfer
4) Click the plus sign to the right of the Domain Contact Information field
5) Click the blue "Configure" button at the bottom of the entry
6) The authorization code will be at the bottom left of the displayed information

Unfortunately, if your domains have expired, you can't get the authorization code. I would strongly advise you NOT wait and see if RegisterFly recovers from this, unless you want to risk losing your domains for good or having to pay big bucks to get them back."

"Every time I went online to renew the domain, the website would not let me check out. The domain expired, and eventually the website worked well enough that I was able to renew it at a higher rate.

Now they are showing that they never received payment even though I have a receipt and I have a charge on my credit card.

This company no longer has anyone answering the phones and are likely going out of business very soon."

"This is one of the worst online companies I have ever dealt with.

I registered a domain name with them and paid to renew it earlier this month. I got an email saying the renewal failed, no reason given. How can a renewal fail when the domain hasn't expired, the info is correct and hasn't changed, etc?

I put in a help desk ticket asking for an explanation. It was closed without a reply. I put in another one that was also ignored.

I put in a claim with Paypal and got a refund (probably due to Paypal's efforts, not Registerfly's).

Now I'm trying to transfer the name to another registrar, but I need an "auth code", which I'm supposed to get from Registerly. I put in a help desk ticket asking for that 3 days ago, still no reply.

Please, don't give this company any business! Just look at all the horror stories here."

"I tried to renew a website five times(!), all five attempts failed. Why? I don't know, their systems never told me and their support had no idea.

I was charged all 5 times, only good thing I can say about registerfly is that they did refund my money on request.

Trying to get ahold of support takes hours (literally). I tried holding on the phone for 2 hours before I gave up, then switched over to live support for another 3 before I was able to talk to someone.

Their suggestion was to "keep trying".

Luckly, I was able to tranfer my domain name away from Registerfly in time to renew it.

I highly recommend you avoid using them. Purchasing a domain name works just fine on their systems, renewals do not. The support problems at Registerfly have existed for a *long* time, plenty of time for them to correct it. But they refuse to!

Stay away!"

"Registerfly is bad hosting service and bad domain service and bad company.

my last message to registerfly:

How kind of help service is this? Many time i have been sent e-mail to you. You dishonorables did not give any answer. But my web addresses are still not open. For 15 days i am waiting to see them active. There is no difference. I had many problems with my customers because of you. So i am going to tell and complain about you everywhere i can reach on the internet.

REGISTERFLY IS BAD SERVICE.............

Türkler,
Registerfly isimli firmadan kesinlikle hosting veya domain hizmeti almayýn. Paranýzý ödeseniz bile servis alma þansýnýz yok. Ne maillere ne de yardým servisine 15 gündür cevap alamýyorum. Sadece para ödemiþ olursunuz kesinlikle teknik destek alma þansýnýz yok.
"

"As of this week, I transferred ALL domains away from this company. Their customer service has been terribly unresponsive, and their renew/transfer process appears to be broken. (Registerfly used to be reseller of another registrar, eNom. They have since become a registrar in their own right. So to renew a domain that was registered under the old regime, a transfer is part of the process, even though Registerfly is on both sides of the transaction.)

To get the renewal/transfer process resolved, it took repeated phone calls at long distance rates, and in at least a couple of occasions, I would wait on hold for extended periods prior to being hung up on--and at one point my domain actually expired. A related issue was what the expiration date as shown as Registerfly's control panel was at odds with the same date as shown in my "whois" data.

But as bad as they seem to be with phone responses, they appear to be worse when it comes to opening trouble tickets. As to those, Registerfly tends to want to close these out unresolved, and in at least one instance, deleted the ticket entirely. Their practice is to respond to the ticket and then set it to auto-close the same day, so it is necessary to respond to the ticket to leave it open.

The most bizarre part was that at one point they posted daily credits to my account in the form of a "Quick Pay" balance, yet they still would not respond to plainly worded trouble tickets on the issue.

They are not simply the worst registrar. This is the worst company I have ever dealt with, internet or otherwise, ANY industry, EVER. "

"5 domains lost on registerfly ...
(.be extension) on registerfly they say expire in 31.12.2007 and on dns.be says they are in quarantine ....
On support nothing since almost 1 week !!!!!!
Any idea ?????
Please help what can I do?

****@****
www.topsoft.ro


it's 18.01.2007 and I still don't have domains active ... the renewal confirmation email was sent to me on 12.12.2006 !!!!"

"I guarantee you this is exactly what is happening between Registerfly & Enom in this "Domain Renewal" scam they are running:

Registerfly steals your money & claims to be having server issues...which is why your renewal is "taking longer than expected" Then they tell you to "wait" a couple more days, over and over.

Meanwhile your domain expires.

On the 31st day after your domain has expired, Enom "auctions" your domain to a "client" (Registerfly) who "is not willing to sell at this time."

You lose your domain & your traffic. I'm sure later they will be willing to offer it back to you, as someone else said "for hundreds of dollars."

The ONLY way to avoid this is to AVOID Registerfly altogether or TRANSFER out while you still can!!!!


Our personal sob story is very simple:
Paid to renew our domain, got jacked around by Registerfly, domain NEVER renewed, paid enom $160 to "redeem" our domain once Registerfly allowed it to go into expiration. The VERY SAME day that our credit card was charged by enom, Registerfly FINALLY renewed our domain.

We lost traffic & email for OVER A MONTH.


AVOID, AVOID, AVOID.

Does anybody know of any lawyers handling this type of case? I smell a class-action coming up..."

"STAY AWAY !!!!!!!!
I registered 2 domains with them. When time came to renew registration this year, they did not let me do it.
They wouldn't let me pay at first, all kinds of payment got rejected (MasterCard, Visa, Paypal). They kept saying they have issues with renewal process with registrar.
6 Support tickers and 2 calls later (every time waiting for 2 hours on the phone), after 3 week long attempts I have finally managed to pay for my domains renewal on 12/09.
But after waiting for several and not seeing my domains registered I contacted their support again on 12/13 and they told me that "The renewal process for your domains is submitted to queue. Please allow 48 hours for the process to get completed successfully." This went on like that 3 more times, every time they told me to wait 48 hours. Now my domains are completely lost !!! The last support ticket that I filed several days before my domains got lost begging them to do something about it did not get anyresponse until it was too late. The day after domains were lost I got this reply from tech support:
**************************
Please be advised that your domain is in redemption with the registry and cannot be renewed at this time. This happens when the 1 year validity period expires as well as the 29 day grace period. A successful renewal must go through to the registry before the end of the 29 day grace period. The name can be held in redemption for a period of 60 days to 9 months before it is released to be registered by the public. If you would like to bring your name out of redemption before that period ends a fee of 209.00 will have to be paid to the registry. If you would like to explore this option please contact us so that the proper arrangements can be made.
**************************
THESE PEOPLE ARE CROOKS !!!!
"

"Same problems as most - couldn't renew my domain, then it expired, and now it's just a mess They keep telling me "24 hours" and it will be renewed and back up... Well, it's been well over a month now. They charged my credit card right away, but they don't seem as eager to get the renewal put through. Absoltely a HORRID company."

"I have purchased many domain names and services
from Registerfly. They are the abosolute worst.
Right now one of my domain expired because their renewal system is down. I basically have lost control of my domain. I cannot renew it, I cannot transfer it and they have their place holder page with their affiliate programs showing when you type my domain. So they make money from it. Customer service has hung up on me twice. after I was on hold for one hour. It has been 4 days. For a good time try Registerfly.com ."