"I absolutely happy with Richard who is helping me a lot with my purchase.He always smile and welcome all customers during he is helping me too.The shop has variety of bags.Its nice to come here.Highly recommend !!!"
"I sent photos, they made an acceptable offer, they sent shipping label and within 2 days I got notification that a check was coming my way. Can't ask for easier transacton."
"I have done business with Rebag first online and more recently the Rebag store on Madison Ave NYC. I compliment the staff at the store as well as Julie Vogel the Concierge as they are all professional, accommodating and knowledgeable about their products and brand. I sell a great deal of bags to Rebag and most often I was offered a price above what I expected. I will continue using their services and going to the store, I enjoy it.
Fran
"
"I had a specific item I was looking for & finally I found it on Rebag. I had a 10% code & lost it, could not find it in my emails, my text messages...I reached out to see if they could possibly help? Not only did they help me get the code back, they followed up with me. I ordered the bag & texted them back a BIG thank you. The day the bag is going to arrive they checked in with me! Customer service outstanding...AND THE BAG!!! Packaged beautifully, arrived exactly as described & on they day it was promised. It is perfect & I am so happy. I will be back 100% "
"Rebag provides excellence service across the board. From quick quotes, to people who will walk a customer through the whole process of selling or acquiring a bag. I highly recommend Rebag to anyone who is in the market to buy/sell a bag and/or accessories of any type. They are the best hands down!"
"Lyndsee helped me achieve my goals of buying my first designer bag! I had seen it from a few feet away and I just knew I had to get it. After a very informative talk, Lyndsee helped me complete my first Rebag transaction. Safe to say, I’ll be looking for her in the near future for my next spontaneous bag fix. "
"I absolutely love working with Julie in VIP services, she is always accommodating and goes above and beyond to help provide a cohesive service for me. The Claire AI is also a game changer, having the ability to get an estimate at the tip of your fingers just makes it that much easier to sell unwanted clutter. I am so happy with all the services provided by this company, the professionalism and expediency with Rebag is incomparable. "
"Because of Julie Vogel, Director of VIP Services, I had the best experience. I could tell right away from her professionalism, my experience would be more than welcoming.
Julie was excellent I he approach in detailing all the merchandise that I was interested in purchasing. She was well versed in the Ins and Outs of each items on the Rebag site as it pertains to dimension, quality, year made and best value, this made me realized, she was an outstanding, because of her knowledge of each and every product that I was asking about.
She made transaction of me selling my products smooth and effortless. I also got paid in less than an hour directly to my account. She arranged for me to get a quote at their Miami store. She is not only outstanding in her craft but patient and caring. She was an absolute pleasure to work with and I highly recommend her. "
"I’m blown away by the incredible customer service I received at Rebag, both from Julie Vogel, Business Development Director of VIP Services, and Ina Schooler, Store Manager at The Westfield boutique in NYC. I had my eye on an Hermes Medor clutch and through a seller incentive and the sales of three bags I no longer used, I was able to purchase this dream piece. Both Julie and Ina walked me through the process and made sure my credits were issued immediately so I could get my bag. I was so impressed by the friendly and helpful phone calls I received from Julie and how she was able to get me VIP pricing on my bags and expedite the credit so I wouldn’t miss out on my new bag. Ina also went out of her way to help me submit my bags for sale and get the best price on my Hermes clutch. In this day and age, such genuine customer service is such a rarity. I will definitely sell and buy bags from Rebag in the future!"
"Had this not been the bag I wanted, I would have went else where. I was passed from one chatbot to another, advised to call CS number three time. One call took almost 40 minutes and still was not able to help with the issue. Luckily, right AFTER the purchase they conveniently responded about my question regarding the bag’s dustcover (which was not available) Never again. Not recommending to anyone who enjoys hassle-free shopping. Try other websites if possible."
"I ordered a watch that came with an extra long strap, but was not advertised as such. Employees have no knowledge regarding such matters, as inquired if a similar watch had an extra long strap, and was told they simply did not know and would have to get back to me. Top it all off, bc of their lack of knowledge and false advertising, I lost my opportunity to use a 15% promotion. I asked if I could purchase a different watch and use the promotion, because of their lack of knowledge and false advertising, and was put off. Bad customer service! And no knowledge of product!! "
"Purchased a Chanel boy bag recently . Advertised as a New . Came in in bubble rap with no dust bag original wrap or box . Authentication can not be confirmed. Scam artist. They won’t take back they product. Buyer beware REBAG IS NOT HONEST very deceptive."
"Can’t get customer service to respond "
"I entered a discount code and it immediately confirmed my order?!???!?!?!?! I DID NOT place this order!!!!!! I was startled, shocked and have no idea what kind of “system” you use but it is CRIMINAL!!!!!!!!!!!!!! Sent an email immediately and expect a response ASAP!!!!! I need a refund right away and for this bag to NOT be shipped to me!!!! FIX YOUR SITE!!!!!!!!!!!!!!!"
"Wonderful.. Fast.. Friendly "