"On 2/15 order a 5 1/2 shower head. PayPal took my money easy enough. now after two e-mails to rainshower looking for my shower head it has not arrived as of this date. "

"The deluxe riser shower arm and shower head arrived promptly with good packing. When a customer service issue arose with the riser arm, I sent an E-mail to ****@****. After a week, I called their business number and left a message. I sent more E-mails....After five weeks, still no contact from a service representative.

An online search found a deluxe riser shower arm, only better, for $12 less. I ordered a new one from them. No issues this time.

Non-existant customer support, unless you count an automated E-mail as customer support."