"Had a couple of questions before ordering a QT60. Got a super fast and thorough email response. Ordered the QT60 and some accessories and received in just a few days. Everything is perfect so far but if I need any assistance I am sure that the Radioddity folks will be there ready to assist. Very pleased and all at a great price!"
"I've purchased several different models of radios from Radioddity and always have had great service.
Their customer support both before (answering questions and providing options) and most importantly after the sale has always been top notch. Most recently I had some issues with a GD88 display and the technician Michael worked hard to assist me in resolving the issue satisfactorily. "
"Well where do I start. Overall, I am pleased with the Radioddity Support Team. I have asked many questions about different produces that I have purchased like the Xiegu XPA125B and the Xiegu G90. I do get a response back with-in a day. If you need answers the Support Team is there and will respond."
"I tried the QT60 radio and while it did not end up being what I wanted, the customer service was still great.
The radio itself was functional and seemed good for the little time I tried it, it just wasn't what I was looking for.
The customer service replied very quickly via emial to help me with the return process.
All I needed to do was print some lables and ship the rig back. They handled basically everything else without giving me a hard time. My refund came a few days after.
Hopefully I will find a radio that will better suit my needs in the future, as I was both impressed and thankful for the assistance their customer service gave me.
73!"
"I was having a problem with loading the latest firmware update. It would start and then quit.
Irene, from Radioddity support is a first level support person and she gave me all the usual responses; but, none of them worked. She new, on her own, that she would have to escalate it to a high-level tech support agent, Michael, who knew exactly what the problem was. It turned out that the "340" style cables are not fast enough to do the update. He recommended a cable based on FTDI. I ordered one and voila...
Excellent support team; and, although I did buy the cable from Radioddity, it was in no way resulting from pressure to buy it from them. In fact, it was never brought up."
"Always great support and very responsive! Recommend this company A++"
"I had questios before I bout the radio which they addressed in a very prompt manner. After I had the radio I had a slight anomaly and they told me how to adress it right away. I even heard from the author of their excellent extended owner's manual."
"Ordered an XPA125B and after a few days, the unit stopped turning on properly and eventually completely failed. Working with Nora and Radioddity, they heard me out, communicated timely and quickly RMA'ed the affected unit. The RMA was slick and once the defective device was dropped off at UPS, a replacement unit was shipped. "
"I ordered an XPA125B and when it arrived it didn’t work. I reached out to the customer service team and Nora wrote back to me quickly and was very helpful. I was given a prepaid return label to send the amp back and within a week I had a new one at my doorstep. This one worked great. Super happy with my experience. Thanks!"
"I was having problems getting the DMR Contact Information to display on my new DB40-D mobile. Sent an email to Customer Service and received a very detailed set of instructions. Problem solved. "
"Radio browsing and purchase was a breeze. Looking forward to new purchases in the near future. Customer Service and Support are clear, concise and respond rapidly."
"I couldn’t figure out how the feet worked on the G90 stand, but one of their people called me back within minutes. Great service!"
"I had some connectivity issues with the CE19 expansion card that I had purchased. The customer service representative was very helpful in trying to resolve the issue but when none of the solutions worked they offered promptly to refund the cost of the CE19. The customer service at Radioddity is one of the best in my experience with ham radio stores,"
"The company staff over a few months advised me on how to make adjustments so that the radio would operate within it's parameters.
I had purchased the radio as I did not know of their existence; being Canadian there were not a lot of opportunities of knowing vendors.
Their staff went beyond the norm to assist me especially Nora."
"Radio and antenna shipped fairy quick was not expecting to wait another 2 weeks for the cable and mount still have not received as of yet writing this review So can not tell you anything about the product Reached out to customer service standard response oh sorry shipping issues will get to bottom of it another week no response MOST LIKELY WILL NOT BUY ANYTHING ELSE FROM THEM
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