"These individuals are not capable of any customer service. They do NOT communicate. This is the issue, and I fully suspect this is by design. AND in this day and age this is simply unacceptable. "
"Will never do business with again. Purchased rack from them and while it did arrive in a fairly timely manner it only lasted 2 months till BOTH seals blew out and started leaking power steering fluid all over the place (had an ASC mechanic install it BTW) . While they did offer to replace the rack (after I sent a "deposit" for full price of another one to be refunded upon their decision of whether is was actually a warranty item or not) they wouldn't cover any of the installation costs. I finally found (after talking with the owner and him showing me where) in the terms and conditions where they state they don't cover labor but it's buried. Very poor way to conduct a business on an obvious defect in their rebuild ability. Basically they sold me a bad part and told me to get another part (possibly bad again) and put it in on my dime AGAIN.
RUN FROM THIS COMPANY AS FAST AS YOU CAN. Wouldn't do the right thing no matter what."
"Communication needs to be better. Answering emails, answering phone. When selling on line, this is important."
"you can just give them a call to see how lovely they will take care of you! try to ask some questions!I gave them a feedback that your customer service is not good, guess what happened next!! The manager called me and told me we don't want your business and cursed me over the phone!! Crazy ppl"
"I wanted to let you know it was great doing business with you. Your product is excellent, along with the price, and we received the rack quickly, which enabled me to get my son's car back on the road. If we ever need to use you again there will be absolutely no hesitation... I certainly will recommend you to friends and family! It's a wonderful thing to deal with such a professional and caring business. Keep up the great work!"
"Excellent and professional service. I bought a rack and pinion from Rackdoctor last year and they met my every needs. Mr. Swenson was very helpful from start to finish. Would highly recommend these guys to anyone who needs a new rack."
"Rich, wow, what a difference! That rack did the trick. Great service, I have a few friends looking for upgrades for their BMW's, I'll pass the word! You guys rock!"