"Efficient, all the right parts assembled and ready for a quick install.
A year later, everything is just what I needed. Could not be happier!"
"PREPARE TO PAY EXTRA FEE if you need to exchange or return any product there!! Free return is a not a TRUE!! I just bought a Cargo Box at the Portland Store with Shane. He was really clear about return policy: as long as its in new condition, not used or damage you have 60 days free return policy. NOT TRUE. The day after my purchase I realized I need a bigger size of my THULE Cargo Box. I paid US$649 for the XL Force Thule (full price, no discount) by his recommendation. He was not recommending the Yakima at all! I just followed his suggestion.
On a call with Daniel the following day he explained a total different story!! They said they would try to help, having a conversation with Suzy, the Store manager and would return a call. I never received any response, even calling them a second time and telling another person I would like to talk with one of them!! VERY DISAPPOINT SERVICE AS THEY DONT TELL YOU THE TRUTH! So over be prepare to buy something and don't expect free return!!"
"Fast and easy! and always at a competitive price ! thank you"
"The website was very clear as to what we needed to order. Placed the order and it was at my door, carefully wrapped within 3 business days. This was normal shipping."
"There was some confusion/complication around CC number. Due to the urgency of the request, the RackAttack team provided overnight shipping at no additional cost to ensure our parts arrived on time. Massive appreciation for their customer service."
"Writing this review to thank the folks at Rack Attack for a seamless shopping experience. From identifying the best fit for my Sante Fe to shipping speed I’m super impressed. Bonus points for an actual rep available through chat that helped make sure all my install questions were answered. I appreciate y’all. Thanks! "
"They sold me ingeunine "Thule" lock at the same price as the genuine ones. The one I got from Rack Attack has no Thule package and is stored in plastic bag. I compared the one they sell and the genuine one online. The fake one misses the master key and the quality is bad. For example, the secondary keys don't have protection rubber. Definitely buy locks from THULE official website. It's my first and will be my last shopping experience with Rack Attack."
"Good experience at the store in Mississauga I got to learn a lot from the employees about roof racks. A little pricey but definitely worth it!"
"The Thule crossbars and fit kit arrived quickly and fit my car just as described."
"Someone called me to advise me that the supplier had delays, and they actually called me back with an expected delivery when they received the goods. Took no time at all to receive the stock once it was shipped to me. Got here earlier than expected too !"
"The website is great making the buying process simple. Thule rack was shipped very fast and payment process was easy. Definitely recommend Rack Attack A+ "
"The sales rep was very knowledgeable. They helped me find the parts I needed, ordered what they had available and helped me find the other parts they did not have in stock. 5 out of 5 I will shop with this company again."
"I placed my order at 3pm and it arrived by 6pm next day (shipped from MA to NJ).
They have exceeded my expectations. A+++"
"They are excellents!:)
They did a very good work to install the rack and my Ikamper.
I'm very happy with all.
I recommend it 100% !;)
Evlyn"
"Spoke with a customer service rep who guided me through what KIT to purchase along with podium mounts to fit my new car. I could still use the aero bars from my older car. They were knowledgeable about the product. Once ordered, the items were quickly shipped and received."